Inside Sales & Support Representative

Duke S; Elgin (IL); Presencial; USD 45 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Weekly paychecks

Medical, dental, and vision insurance

Resumo da oferta

Duke's Root Control, Inc. is seeking an organized Inside Sales & Support Representative to grow Root Control programs and support customers from our Elgin, IL headquarters.

You will manage opportunities end-to-end, qualify leads, and present quotes while coordinating with Sales, Marketing, and Operations. The role requires 1–3 years in sales or related fields, strong communication, and the ability to travel about 25% of the time.

Qualificações

• 1–3 years of inside/outside sales or related roles.
• Bachelor's degree in Business, Marketing, or related field (preferred).
• Excellent written and verbal communication skills.
• Ability to build and maintain trusted, long-term relationships with customers and prospects.
• Strong organization and ability to manage multiple priorities with attention to detail.
• Self-motivated, professional in a fast-paced environment.
• Experience with municipal wastewater collection systems, Root Control services, utilities, or infrastructure markets (preferred).
• Technical proficiency with Microsoft Office, SharePoint, CRM, ERP; GIS experience preferred.
• Able to travel ~25% of the time; valid driver's license and driving record.
• Willing to undergo a background/MVR check and a pre-employment drug screen.

Responsabilidades

• Manage opportunities from qualification through proposal, implementation, and annual customer review.
• Help customers plan effective programs, manage budgets, maintain treatment continuity, and coordinate project delivery.
• Serve as the primary outside sales resource for qualified opportunities in unassigned territories.
• Serve as the primary sales and support contact for smaller municipalities and agencies.
• Collaborate with cross functional teams such as Sales, Marketing, and Operations.
• Develop and present quotes, proposals, pricing options, treatment recommendations, and program plans.
• Lead annual customer reviews covering program performance, warranties, budgets, scheduling priorities, and future service needs.
• Re-engage customers with reduced or inactive programs and identify opportunities to restore or expand service.
• Maintain accurate CRM/ERP data and coordinate with Operations; obtain GIS data and infrastructure records.
• Travel approximately 25% of the time; other duties as assigned.

Conhecimentos

Inside sales experience

Written & verbal communication

Relationship building

Organization

Multitasking

Self-motivated

Formação académica

Bachelor's degree in Business/Marketing or related field

Ferramentas

Microsoft Office

SharePoint

CRM platforms

ERP systems

GIS experience (preferred)

Descrição da oferta de emprego

Build Strong Customer Partnerships. Impact Revenue Growth. Grow Your Sales Career.

Duke's is now seeking an organized, customer-focused Inside Sales & Support Representative to join our team to support and grow Root Control programs for our customers. Take your sales career to the next level with this exciting opportunity to gain valuable experience while accelerating your sales career in a dynamic and supportive environment.

In this role, you will manage opportunities from initial qualification through proposal, implementation, and annual customer review. You will help customers plan effective programs, make the most of approved budgets, maintain treatment continuity, and coordinate successful project delivery. You will also serve as the primary outside sales resource for qualified opportunities in unassigned territories.

Based in Elgin, IL, this role includes approximately 25% travel out of state, with onsite work at our headquarters when not traveling.

In this role, you will:

• Serve as the primary sales and support contact for smaller municipalities and agencies
• Qualify marketing leads, prospects, and existing-customer opportunities by assessing needs, timing, budget, decision processes, and fit
• Collaborate with cross functional teams such as Sales, Marketing, and Operations
• Develop and present quotes, proposals, pricing options, treatment recommendations, and program plans
• Lead annual customer reviews covering program performance, warranties, budgets, scheduling priorities, and future service needs
• Re-engage customers with reduced or inactive programs and identify opportunities to restore or expand service
• Maintain accurate customer, budget, schedule, recommendation, and follow-up information in CRM and ERP, and other approved systems.
• Work with customers to obtain GIS data, collection-system maps, and infrastructure records for accurate planning and treatment sequencing.
• Coordinate approved work with Operations, including customer information, scheduling, job setup, and implementation readiness.
• Monitor project budgets and progress, and recommend additional approved work when funding capacity is available.
• Travel throughout assigned territory approximately 25% of the time
• Other duties as assigned

• Have 1–3 years of experience in inside sales, outside sales, business development, or a marketing or operations support role
• Have a bachelor's degree in Business, Marketing, or a related field, preferred not required
• Have excellent written and verbal communication skills
• Are able to build and maintain trusted, long-term relationships with customers and prospects
• Have strong organization, follow-through, and ability to manage multiple priorities with strong attention to detail
• Are self-motivated, professional, and able to take an adaptable approach in a fast-paced environment
• Have experience with municipal wastewater collection systems, Root Control services, utilities, or infrastructure markets, preferred
• Are technically proficient with Microsoft Office Suite (Word, advanced Excel, PowerPoint, Teams), SharePoint, CRM platforms, and ERP systems; GIS experience preferred.
• Are able and willing to travel via car or airplane approximately 25% of the time throughout territory
• Have a valid driver's license and acceptable driving record
• Are willing to undergo a background/MVR check and a pre-employment drug screen

Why Duke’s?

• We offer a safety-focused team environment
• Weekly paychecks
• Medical, dental, and vision Insurance options with HSA and FSA plans available
• Company-paid basic life, AD&D, and disability Insurance; supplemental options available for purchase
• Company-paid holidays and paid time off (PTO)
• Safe Harbor 401K Retirement Savings Plan with up to 4% company match and immediate vesting in company match
• Employee Assistance Program (EAP)
• Career advancement opportunities with access to online learning
• Employee Recognition and Rewards Program
• Employee discounts program

Duke's reserves the right to offer the selected candidate a salary or wage that's commensurate with the market, qualifications, experience, education, skills, training, certifications, and/or seniority.

Duke's is a Drug-Free Workplace.

Equal Opportunity Employer

Duke’s Root Control, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sexual orientation, national origin, disability status, marital status, genetics, protected veteran status, gender identity or expression, amnesty, or any other protected classes in accordance with applicable federal, state and local laws. Duke’s Root Control, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Let us know how we can support you.