Inside Sales Support/Customer Service

Advanced Network Management Inc.; Albuquerque (NM); On-site; USD 90,000 - 110,000; Full time

Job summary

Advanced Network Management Inc. (ANM) is a leading IT solutions provider delivering networking, cloud, cybersecurity, and data center services.

We’re seeking an Inside Sales Support/Customer Service Rep to join our Albuquerque team to manage opportunities, quotes, and customer relationships. This full‑time, on‑site role requires excellent communication, time management, and collaboration with account managers and solution architects.

Qualifications

• Experience in an Inside Sales role within IT is required.
• Familiarity with Cisco CCW/CCWR tools and basic configuration knowledge.
• Strong written communication and professional presentation skills.
• Excellent verbal communication and positive work ethic.
• Proven leadership and time management abilities.
• Ability to handle high volumes of email efficiently.
• Knowledge of Salesforce is a plus.
• Proficiency with Microsoft Office and related apps.
• Understanding SLED sales cycles, contracts, and procurement processes.
• High integrity handling confidential information.

Responsibilities

• Support sales team and customers with day‑to‑day activities.
• Create and qualify opportunities in Salesforce.
• Prepare quotes and coordinate with solution architects.
• Process orders and ensure all documentation is complete.
• Provide post‑order support and liaise with other ANM teams.
• Track lead times and shipping status for orders.
• Assist with pricing and incentive applications.
• Support government contracts analysis when needed.

Skills

Inside Sales experience

Relationship building

Time management

Verbal communication

Tools

Cisco CCW

Salesforce

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Administrative Albuquerque, NM, US

10 days ago Requisition ID: 1549

Salary Range: $90,000.00 To $110,000.00 Annually

ANM is seeking an Inside Sales Support/Customer Service Rep to join our exceptional team.

Who We Are:

ANM is a leading IT solutions provider helping organizations secure, connect, and transform their technology environments. For more than 30 years, ANM has partnered with clients to design, procure, deploy, and manage solutions across networking, cloud, cybersecurity, data center, and modern workplace technologies.

Built on deep engineering expertise and trusted partnerships, ANM delivers practical solutions that reduce risk, simplify operations, and support long-term growth. From consulting and architecture to implementation, managed services, and lifecycle support, ANM helps clients move forward with confidence and stay prepared for what’s next.

Benefits and Compensation:

ANM offers a comprehensive benefits package including:

• Medical, Dental and Vision Insurance
• Life Insurance; Short-Term and Long-Term Disability
• 401(k) Retirement Plan
• Paid Time Off
• Flexible Spending Account
• Employee Recognition Rewards
• Career training geared toward professional growth

The anticipated base salary range for this position is:

• $90 k - $110k annually
• Actual compensation may vary based on experience, qualifications and geographic location.
• [Bonus] or [Commission] eligibility may apply for this role. Details will be discussed during the hiring process.

The Role

Inside Sales Support/Customer Service Rep at ANM is a customer-facing representative who has strong relationship-building skills, has an Inside Sales background, and is eager to learn IT Sales. He/she will be responsible for providing quality support by performing a variety of core functions as described below.

What You Will Do

• Support AM & Customers on day-to-day operations.
• Creation of new Opportunities in Salesforce
• Create Quotes
• Coordinate with the Solution Architect Team for estimates
• Validate quotes to customer‑specific requirements.
• Order processing – Completes procurement package and ensures all required documentation is received.
• Post‑Order Support - works with other ANM teams.
• Track Lead times and expedite when necessary.
• Tracking ship status for all open orders
• Shipping info (number of pallets, truck with lift gate, etc.)
• Product return authorization and coordination
• Follow up on accounting questions, requests, and corrections from customers.
• Addresses supplier challenges during order processing
• Registers all deals for pricing and ensures all extra incentives and rebates get applied.
• Maintains all quote documentation with accurate pricing, configurations, and formatting.
• Procurement Contract / Manufacturer List Price Updates – especially based on tariff price changes.
• Interface with current suppliers and manufacturers to stay current with all special programs, pricing, and technology to obtain the best price for ANM.
• Works with customers, account managers, and solution architects as part of a team to develop and maintain customer and vendor relationships.
• Review, analyze, and strategize proposals and government contracts as needed.
• Work on special projects as needed.

What We Are Looking For

• Experience in an Inside Sales position ideally within the IT Industry
• Working knowledge with Cisco online tools like CCW, and CCWR and knowledge to build and validate a simple configuration.
• Solid skill in preparing written communications and materials.
• Good verbal communication skills, strong work ethic, and a positive attitude.
• Demonstrate proven leadership skills and time management experience.
• Must have the ability to manage a high volume of e‑mail communications.
• Outstanding time management skills and ability to prioritize opportunities to ensure effective and timely follow‑up.
• Ability to build and maintain strong relationships with manufacturers, vendors, and customers.
• Salesforce knowledge is a plus.
• Microsoft Office
• Understanding SLED sales cycles, contracts, and processes is a plus.
• The high degree of integrity in handling confidential information.
• Ability to work collaboratively as part of a team.
• Ability to work independently with minimal direction.

Travel

Travel is occasionally required for this position. Must have a valid driver’s license and motor vehicle insurance.

This position is open until filled; applications will be reviewed on an ongoing basis.

ANM is an equal‑opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

As part of the hiring process, ANM may use tools that assist in evaluating candidate qualifications based on job‑related criteria. These tools support consistency and efficiency and are used in conjunction with human review. All hiring decisions are made by Company leadership. Candidates may request additional information regarding the hiring process by contacting Human Resources.