Inside Sales Support Associate (Remote)

Keystone Technologies Inc; Atlanta (GA); A distancia; USD 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision

401k with company match

Paid time off

Philanthropic opportunities

Descripción de la vacante

Keystone Technologies Inc. is seeking an Inside Sales Associate to support the Sales Team with quotes, inquiries, and customer relationships.

This role requires lighting industry knowledge and strong product matching abilities to deliver accurate recommendations and cross-reference part numbers with Keystone products. You will collaborate with Sales Operations to monitor inventory, manage opportunities in the CRM, and support on-time delivery while maintaining high service levels in a fast-paced

Formación

• Bachelor's in business administration or related field preferred.
• 1-2 years of sales experience in an inside sales role is preferred.
• Lighting industry experience is a plus.

Responsabilidades

• Manage quote opportunities and respond to customer inquiries.
• Cross-reference part numbers and provide product recommendations.
• Create and manage opportunities in the CRM.
• Monitor inventory and support future project demands and order fulfillment.
• Build relationships with customers to drive product demand.
• Process time-sensitive purchase orders and ensure accurate delivery.

Conocimientos

Communication skills

Customer service

Analytical skills

Educación

Bachelor's in business administration

Herramientas

Microsoft Word

Excel

CRM systems

Prophet 21

Descripción del empleo

Candidates residing within 50 miles of our office will be expected to work onsite Tuesday through Thursday as part of a hybrid schedule. Candidates residing outside of the 50-mile radius will be eligible for a remote position. If remote, thisposition would require travel to the Headquarters location (Lansdale, PA) for onboarding and training during the first week.

About Keystone Technologies:

Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of "Light Made Easy".

Who We Are:

We’re not your typical lighting company — and we like it that way. At Keystone, we move fast, think big, and challenge the status quo to deliver on our promise of Light Made Easy®. Our team thrives on new ideas, supports one another, aims high, works hard, and laughs often. And we always put people first — whether that’s our customers, partners, or each other. If you’re passionate about growing, collaborating, and making a difference, you’ll feel right at home here.

Keystone's core values:

Wow Customers: Every interaction is an opportunity to show how much we care and appreciate all our customers, internal and external, so we create unique experiences that go above and beyond their expectations.

Grow Passionately: We embrace growth through creativity, curiosity, and an eagerness to learn. Our work isn’t just about achieving more; it’s about evolving personally and professionally, transforming at every opportunity.

Do Right: It’s not just good ethics to do the right thing; it’s good business. We uphold the highest integrity, and we do the right thing even when it’s hard. Why? Because trust is our most important currency.

Value People: We come from a range of backgrounds, affiliations, and experiences. We honor everybody’s story and build lifelong relationships, whether with colleagues, customers, or partners, because to reach our fullest potential means empowering people to thrive.

Challenge Convention: We refuse to blindly accept the status quo. With agility, courage, and tenacity, we continuously improve — asking tough questions, looking beyond surfaces, and not stopping to rest on our accomplishments.

What we offer:

Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.

The Opportunity:

The Inside Sales Associate supports the Sales Team by managing quote opportunities, responding to customer inquiries, and fostering strong customer relationships. The ideal candidate possesses lighting industry experience and product knowledge, enabling them to provide accurate product recommendations, identify equivalent solutions, cross-reference competitive manufacturers' part numbers, and deliver exceptional support to customers and sales representatives.

Your Impact:

Analyze customer sales data to identify sales trends and opportunities with management

Collaborate with the Sales Support Specialist, Territory Managers, and the Director of Sales Operations to monitor inventory levels, validate material allocation, and proactively support future project demands and order fulfillment

Cross-reference lighting manufacturers' part numbers to Keystone products, ensuring accurate specification matching, competitive replacements, and effective support for customers, distributors, and sales teams

Create and manage opportunities in the CRM

Maintain project visibility through management and reporting tools (Excel & CRM) to track status, timelines, and on-time delivery

Oversee pipeline opportunities to ensure they are closed properly

Receive and process customer purchase orders, allocating material appropriately while verifying inventory accuracy

Build rapport and develop long-term relationships with customers to drive product demand

Assist the team in processing time-sensitive purchase orders

Other duties as assigned

What you bring:

Bachelor's in business administration or related field preferred

1-2 years of sales experience in similar inside sales role

Lighting industry experience and product knowledge required

The ability to perform in a fast paced, time-sensitive work environment

Possess outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations

Demonstrate exceptional organizational skills and a keen attention to detail

Possess strong analytical and problem-solving skills

Proficient in Microsoft Word & Excel

Experience using CRM and Prophet 21 preferred but not required

Uphold and implement Keystone’s Core Values, consistently aligning actions and decisions that reflect the core principles

Please note that we do not accept unsolicited resumes from recruiters or employment agencies.