Inside Sales Supervisor

TVH Parts Co.; Grayslake (IL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Job summary

TVH Parts Co. in Grayslake, IL seeks an experienced Inside Sales Manager to lead domestic Inside Sales Representatives and Customer Support Specialists.

You will coach, train, and develop the team to drive revenue growth across existing and new accounts, while partnering with USA Sales to implement policies and ERP initiatives. The role demands a track record in sales leadership, excellent communication, and the ability to balance coaching with hands-on customer focus.

Qualifications

• Minimum 5 years in sales (industrial equipment or related).
• Minimum 3 years management of sales reps and customer support staff.
• Bachelor's degree preferred.
• Strong communication and analytical skills; ability to work cross-functionally.

Responsibilities

• Oversee staffing and overtime to meet sales goals.
• Manage staff scheduling, time-off requests, and payroll approval.
• Ensure phone coverage and high customer service standards.
• Coach and develop staff to improve sales performance.
• Collaborate with HR on talent acquisition and onboarding.
• Partner with IT on ERP integration strategy.

Skills

Sales experience

Team leadership

Coaching

Communication

Education

Bachelor's degree

Job description

Full-time | Sales | Location - Grayslake, IL

Supervise, train, and coach domestic Inside Sales Representatives and Customer Support Specialists, driving continuous improvement in sales skills and product knowledge to retain and grow revenue across existing and new accounts. Partner with the Manager, USA Sales to implement and reinforce sales policies and procedures.

YOUR ROLE AND RESPONSIBILITIES

• Oversee staffing levels and overtime allocation to ensure the team is positioned to consistently meet and exceed domestic sales goals.
• Manage staff scheduling, time-off requests, and weekly payroll approval to ensure accurate and timely processing
• Ensure appropriate phone coverage to maintain consistently high customer service standards
• Drive achievement of sales goals through targeted training, development, and knowledge sharing across the team
• Monitor inside sales representatives' customer calls and deliver coaching based on call evaluations to strengthen performance
• Mentor and develop staff to prepare them for future leadership roles within TVH and across the broader business
• Collaborate with Human Resources on talent acquisition, including interviewing and onboarding new team members
• Identify skill gaps and coordinate targeted training in areas such as market knowledge, product knowledge, and soft skills
• Establish, monitor, and continuously refine department expectations, including outbound call volume, email etiquette, request handling, response times, time card accuracy, and phone system usage
• Set the tone for team culture through monthly 1:1 meetings with each team member, delivering consistent recognition, feedback, and communication to drive engagement
• Assess customer needs and requirements to identify opportunities for growing domestic sales volume
• Resolve escalated customer concerns, including denied claims, shipment issues, and general complaints, ensuring timely and effective follow-up
• Partner with domestic sales management and IT teams on ERP integration strategy and implementation
• Develop and oversee a reliable team back-up plan to ensure uninterrupted customer service coverage during absences
• Provide ongoing coaching to sales representatives on sales technique and product knowledge, both informally and through formal presentations and proposals
• Provide direct supervision for Inside Sales and Customer Support staff

HOW TO SUCCEED

• Must possess a minimum of 5 years sales experience. (Material handling, industrial equipment or like industry preferred)
• Must possess 3 years work experience with management of sales representatives and customer support specialists
• Preferred - Bachelor's degree from an accredited four year college or university
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, employees, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Demonstrates effective verbal, written and interpersonal communication skills with a proven ability to communicate effectively across all levels of the organization
• Demonstrates proficient organizational, time management and follow up skills
• Demonstrates critical thinking and effective analytical skills
• Demonstrates effective decision making and active listening skills
• Must be team oriented, possess a positive attitude and collaborate effectively with others to achieve goals in a fast-paced, deadline driven environment
• Demonstrates a proven track record in guiding team members to meet and exceed sales objectives
• Ability and willingness to travel domestically (10%)

WHAT'S IN IT FOR YOU

You’ll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our and our incredible dollar for dollar 401(k) match up to 6%

PEOPLE ARE AT OUR HEART

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

ABOUT TVH

TVH is a global one stop shop for spare parts and accessories for forklift trucks, industrial equipment, and agricultural machinery.

Our 4600 colleagues are the strength, heart and soul of TVH. We are a dynamic team, where initiative and entrepreneurship are valued, and innovation takes center stage.

TVH is an Equal Opportunity Employer. TVH will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.