Inside Sales Supervisor

Acme Tools; Des Moines (IA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short- and Long-Term Disability

PTO

Paid Holidays

401(k)

Flex Spending

Generous Employee Discounts

Job summary

Acme Tools is seeking an Inside Sales Supervisor to lead a team in delivering exceptional customer service and sales results. The role blends hands-on customer interaction with leadership duties such as coaching, staffing, and training.

You will expedite complex sales, coordinate with warehouses, review pricing, and support events and safety programs. This position supports a family-owned retailer with strong benefits and opportunities at multiple Midwest locations.

Qualifications

• Minimum of two years of sales or customer service leadership experience.
• Strong computer skills and ability to learn new software.
• Excellent communication with customers.
• Ability to lift up to 50 lbs and stand on a hard surface for long periods.
• Willingness to work a rotating Saturday shift.

Responsibilities

• Providing direct assistance to customers by expediting complicated sales and customer requests, including specialized equipment, receiving customer complaints and assisting in resolution
• Requesting warehouse assistance in locating and delivering products, service department assistance in preparation of equipment, and requisitioning merchandise from the Distribution Center and purchasing department
• Reviewing quotations and pricing related issues and ensuring compliance with pricing policies
• Assisting in recruiting, interviewing, training, and supervision of Inside Sales Associates
• Overseeing the DOT program
• Helping in maintaining a clean and organized sales floor, including product displays and work areas by fronting, pricing, and stocking sales shelves
• Participating in store events such as physical inventories, sales meetings, trade shows, and special sales
• This position will assist in maintaining a safe and secure work environment by adhering to safety standards and reporting any suspicious activity
• All duties and responsibilities of Inside Sales Associates
• This position will perform related tasks as assigned

Skills

Customer service leadership

Strong computer skills

Effective communication

Sales experience

Job description

Who We're Looking For:

Do you enjoy the thrill of building relationships and helping customers find the exact product they need to meet and exceed their business goals? Are you a dynamic leader with a knack for motivating team members to reach new heights and exceed lofty goals? Do you have proven experience in customer service leadership and have no problem working one part in the trenches, one part in a leadership role? Do your best work with Acme Tools, a proudly family-owned premier retailer of tools and equipment as an Inside Sales Supervisor.

What You'll Take Ownership Of:

• Providing direct assistance to customers by expediting complicated sales and customer requests, including specialized equipment, receiving customer complaints and assisting in resolution
• Requesting warehouse assistance in locating and delivering products, service department assistance in preparation of equipment, and requisitioning merchandise from the Distribution Center and purchasing department
• Reviewing quotations and pricing related issues and ensuring compliance with pricing policies
• Assisting in recruiting, interviewing, training, and supervision of Inside Sales Associates
• Overseeing the DOT program
• Helping in maintaining a clean and organized sales floor, including product displays and work areas by fronting, pricing, and stocking sales shelves
• Participating in store events such as physical inventories, sales meetings, trade shows, and special sales
• This position will assist in maintaining a safe and secure work environment by adhering to safety standards and reporting any suspicious activity
• All duties and responsibilities of Inside Sales Associates
• This position will perform related tasks as assigned

Need-To-Haves:

• Minimum of two years of previous sales/customer service experience
• Strong computer skills and ability to learn new software
• Ability to communicate effectively with customers
• Ability to lift up to 50 lbs.
• Ability to stand on a hard surface for up to 10 hours, frequently push, pull, squat, bend, and reach, continuously climb and descend stairs safely
• Ability to work a rotating Saturday shift

Skills and Experience Preferred:

• Knowledge of tools and equipment
• Previous retail or customer service leadership experience

About Acme Tools:

Acme Tools was founded in 1948 and continues to be a family-owned operation with ten locations in North Dakota, Minnesota and Iowa. We are one of the premier retailers of tools and equipment both in-store and online, and serve contractors, woodworkers and do-it-yourselfers with a wide selection of tools and equipment from all the major manufacturers. In addition to a very competitive compensations, some of the benefits we offer include:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short- and Long-Term Disability
• PTO
• Paid Holidays
• 401(k)
• Flex Spending
• Generous Employee Discounts

*Employment offers are contingent on drug-screen and background check. Acme Tools is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.