Inside Sales Supervisor

IDN; Chicago (IL); On-site; USD 55,000 - 63,000; Full time

Benefits offered by this job

Company holidays

Vacation time

Medical & Dental Insurance

401(k) Savings plan

Job summary

IDN Global, Inc. in the Chicago area is seeking an Inside Sales Supervisor to lead and develop our inside sales team.

Based in Norridge, IL with supervision by Operations Manager, you will coach reps, monitor metrics, and optimize CRM/ERP workflows to drive results.

This full-time role offers comprehensive benefits including holidays, vacation, medical/dental, and a 401(k); typical hours Mon–Fri, 8am–5pm, with a starting pay of $55,000–$63,000.

Qualifications

• 3–5 years of inside sales experience with 2–3 years in a supervisory or leadership role.
• Proven understanding of sales processes and methodologies.
• Strong computer skills involving proprietary ERP systems.
• Proficient with MS Office products (Word, Excel).
• Excellent communication & interpersonal skills with the ability to coach and develop a high performing sales team.

Responsibilities

• Supervising, coaching, and motivating a team of inside sales representatives to achieve and exceed individual and team sales & service goals.
• Conduct regular 1:1 coaching sessions, annual/semi-annual performance discussions, and provide constructive feedback to foster continuous professional development.
• Monitor call activity, sales metrics, and pipeline to identify trends, areas for improvement, and coaching opportunities.
• Develop strategies to improve team productivity, efficiency, service levels, and morale.
• Facilitate hiring, onboarding, and training of new inside sales representatives.
• Assist with sales call volume & handle escalations.
• Utilize our CRM to pull & interpret data for team distribution. Utilize this data for allocating account management tasks.
• Become specialized in our industry, supporting customers through tailored solutions.

Skills

Inside sales

Leadership

Coaching

CRM

ERP

MS Office

Communication

Tools

CRM systems

ERP systems

MS Excel

Job description

IDN Global, Inc.is a leading distributor of security hardware, access control systems, video surveillance equipment, doors & frames, locksmithing tools, and related security products seeking a full-time employee for an Inside Sales position.

Job Description:

Based in Norridge, Illinois, located near O'Hare Airport, IDN-H Hoffman is seeking a highly motivated and experienced Inside Sales Supervisor to lead and develop our dynamic inside sales team. The ideal candidate will be a result-oriented leader with a proven track record in sales, excellent communication skills, and a passion for coaching and directing others.

Responsibilities include the following:

• Supervising, coaching, and motivating a team of inside sales representatives to achieve and exceed individual and team sales & service goals.
• Conduct regular 1:1 coaching sessions, annual/semi-annual performance discussions, and provide constructive feedback to foster continuous professional development.
• Monitor call activity, sales metrics, and pipeline to identify trends, areas for improvement, and coaching opportunities.
• Develop strategies to improve team productivity, efficiency, service levels, and morale.
• Facilitate hiring, onboarding, and training of new inside sales representatives.
• Assist with sales call volume & handle escalations.
• Utilize our CRM to pull & interpret data for team distribution. Utilize this data for allocating account management tasks.
• Become specialized in our industry, supporting customers through tailored solutions.

Key Working Relationships:

The successful candidate will report to the Operations Manager. The individual will work closely with other staff members and with the various Outside Sales representatives.

Requirements:

• 3-5 years of inside sales experience with 2-3 years in a supervisory or leadership role
• Proven understanding of sales processes and methodologies
• Strong computer skills involving proprietary ERP systems
• Proficient with MS office products (Word, Excel)
• Excellent communication & interpersonal skills with the ability to coach and develop a high performing sales team
• Excellent verbal and written communication skills
• Strong organizational skills with ability to multi-task, prioritize and manage time effectively
• Ability to work well with a Team to achieve common goals
• Mechanical aptitude is a plus

Benefits & Pay:

• Full time: 40 hours/week
• Company paid holidays
• Vacation & personal time off
• Medical & Dental Insurance options
• 401(k) Savings plan

Full-time position. Typical hours are Monday to Friday, 8:00am to 5:00pm.

Starting Pay Range: $55,000 - $63,000 annual salary