Inside Sales Specialist & Technical Concierge

Twist Bioscience; United States; On-site; USD 65,000 - 110,000; Full time

Job summary

Twist Bioscience seeks an Inside Sales Specialist & Technical Concierge for Japan, operating APAC-wide from a remote location. You will drive lead generation, manage opportunities, and work with sales, marketing and portfolio leaders to grow orders and support customers with Twist technology.

Ideal candidates have genetics/molecular biology background, 3+ years in inside sales in life sciences, and strong CRM experience. Travel up to 20% is expected.

Qualifications

• Bachelor's degree in a life science field.
• ≥3 years inside sales or commercial sales in a life science company.

Responsibilities

• Develop and convert opportunities into orders through targeted campaigns.
• Collaborate with marketing, portfolio leaders, and ISS to promote products and drive leads.
• Manage sales processes via phone, email, and occasional in-person interactions.
• Provide technical assistance to customers and distributors on Twist technology.

Skills

Genetics/Molecular biology

CRM experience

Inside sales

Analytical skills

Travel up to 20%

Cross-functional collaboration

Attention to detail

Education

B.S./B.A. in life sciences

3+ years inside/commercial sales in life sciences

Tools

Salesforce.com

Job description

Inside Sales Specialist & Technical Concierge - Japan

Location: APAC - Remote

Department: Sales, Marketing & Customer Support

Reporting to the Director of sales Japan, the Inside Sales Specialist is assigned to Japan and responsible for working with sales, marketing and responsible portfolio leaders for lead generation/ development, management and assistance of online transactional business and certain technical assistance/ resolutions in an overall role that is geared to driving growth. His/Her main duty will be to creatively develop and turn opportunities into orders, while partnering with outside Sales Account Managers/ portfolio directors and marketing to maximize efforts in growing the company’s business. This position is both exciting, varied in nature and challenging, as you will be working with scientists in top-level academic institutions, biotechnology and pharma companies.

Roles and Responsibilities:

Job performance will involve a variety of activities including:

• Effectively create targeted campaigns to develop and in some occasions close new opportunities in existing and new accounts.
• Work collaboratively with marketing, global portfolio directors and global ISS to create and drive product promotions (Evaluate the promotion effectiveness through detailed measurements)
• Partnering with the field sales organization, distributors and dealers, using available TWIST marketing and ISS tools - Develop a joint, focussed plan and strategy, targeting specific application areas that generate new leads that ultimately allow the team to meet or exceed targets
• Help customers with Clonal genes/ Gene fragments/ Oligo pools/ MGF’s/ Gene pool/ IgG’s using available online tools and knowledge and help generate and assist in closing quotes for customers.
• Maintain a CRM database via updates to sales opportunities, sales stages, marketing statuses, and customer intelligence data.
• Serve as an initial point of contact for pre-sales customer inquiries
• Manage the sales process for specific products, accounts and/or sales opportunities via phone, e-mail and on occasion, in person.
• In conjunction with marketing, assisting in attending and managing trade show leads and their respective qualifications.
• Prospect Outbound Leads, and route certain qualified opportunities to the appropriate sales executives for further development and closure
• Focus on strategic opportunities that can drive business in the long- and short-term (Retargeting, Dormant accounts)
• Answers incoming calls, places outbound calls, and responds to emails in a timely manner
• Provide technical assistance to customers, distributors and dealers where necessary to help drive understanding and adoption of TWIST technology.
• Attend Customer Meetings, Conferences, Trade Shows and present at events/ situations where technical insight is required
• Close Sales and Achieve Quarterly regional Targets

Experience and Key Skills

• Genetics or Molecular Biology backgrounds
• Infectious “get it done” attitude with a strong desire to WIN
• Excels in a fast-paced, ambitious, and changing landscape
• Work with Salesforce.com or other CRM
• Inside Sales Experience
• Ability to travel up to 20%
• Solid analytical skills
• Ability to work cross-functionally to drive orders
• Strong attention to detail

EDUCATION:

• Bachelor's degree (B.A./B.S) in a lifescience field.
• Minimum 3 years experience in inside sales or commercial sales experience in a life science company.

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.