Inside Sales Specialist - HVAC Parts | Growth & Benefits

Ambient Enterprises; Portland (OR); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Performance incentives

Medical, Vision, Dental Insurance

Paid time-off (PTO)

Company Paid Holidays

401(k) Retirement Plan with company—|a

Job summary

Ambient HVAC Parts Supply in Portland, OR is seeking a customer-facing Inside Sales professional to support contractors and internal teams with product recommendations, quotes, and order processing. You’ll also assist the Warehouse team with counter sales and customer interaction, blending customer service with technical product knowledge and sales support.

You will engage customers, prepare quotes, process orders in the CRM, and help with pricing and documentation.

Qualifications

• High school diploma or equivalent; additional education or relevant certifications are a plus.
• 1–3+ years of inside sales, customer service, or counter sales experience (HVAC, plumbing, or building products preferred)
• HVAC product knowledge or strong willingness to learn (equipment, parts, and systems)
• Strong communication and customer-service skills
• Comfortable working in a fast-paced, transaction-heavy environment
• Proficient with CRM systems and Microsoft Office (Outlook and Excel)
• Highly organized, detail-oriented, and dependable

Responsibilities

• Serve as a primary point of contact for customers via phone, email, and walk-ins
• Prepare and follow up on quotes, bids, and order confirmations
• Process sales orders accurately and efficiently in the CRM system
• Support outside sales reps with pricing, product availability, and documentation
• Assist customers with parts identification, and basic technical questions
• Coordinate with warehouse and logistics teams to ensure timely deliveries
• Proactively identify opportunities to upsell and cross-sell products and solutions
• Maintain accurate customer, pricing, and order records
• Build strong, long-term relationships with contractors and internal partners

Skills

CRM systems

Microsoft Office

Communication skills

Customer service

HVAC knowledge

Detail-oriented

Organization

Education

High school diploma

Tools

CRM systems

Microsoft Excel

Outlook

Job description

Ambient HVAC Parts Supply in Portland, OR is seeking a customer-facing Inside Sales professional to support contractors and internal teams with product recommendations, quotes, and order processing. You’ll also assist the Warehouse team with counter sales and customer interaction, blending customer service with technical product knowledge and sales support.

You will engage customers, prepare quotes, process orders in the CRM, and help with pricing and documentation.