Inside Sales Specialist – Equipment Rentals & Customer Growth

Sacbar; Colton (CA); Hybrid; USD 66,334,000 - 91,693,000; Full time

Benefits offered by this job

Boot allowance

Free equipment rental

Safety glasses

My Holiday

Vacation overtime pay

Benefits package

Job summary

Sunstate Equipment Co. in Colton, CA is hiring an Inside Sales Representative to grow revenue through new accounts and strong customer relationships. You will coordinate orders, answer inquiries, and act as a link between customers, sales, dispatch, and management.

The role requires at least 2 years in customer service and inside sales, plus comfort with teamwork, upselling, and CAD/AS400 proficiency. Weekly pay, 80% in office, 20% in yard, and a suite of generous benefits.

Qualifications

• A minimum of 2 years Customer Service experience.
• A minimum of 2 years Inside sales (direct customer contact) experience preferred.
• Must possess sales ability identifying customer needs through suggestive selling or upselling, and strong relationship-building skills.
• Be comfortable working with a team and independently, any task could go either way.
• Technologically capable: Microsoft Suite knowledge and Computer Aided Dispatch (CAD), AS 400 highly preferred!
• You're a top-notch communicator with an infectious personality; comfortable and charming.
• Obtain and maintain valid unrestricted Driver's License, meet minimum age requirement of 21, to drive company vehicle
• Have excellent customer service skills. You'll be talking to a lot of people, keep up the positive attitude!
• Be capable of collaborating with other team members: You've got sales goals, and you can't meet all of them alone.
• High attention to detail, with ability to switch task with ease
• Bilingual - Spanish preferred, not required.

Responsibilities

• Answer and document all incoming telephone calls to assist customers with rental needs, including assisting customers, outside sales, vendors, Sunstate administrative personnel, and all other inquiries
• Perform all routine rental transactions including creating rental reservations, scheduling the pickup of equipment, creating rental quotes, and may include processing all returned driver orders
• Assist all walk-in customers, vendors, potential job applicants, or any other person that walks in the door in an upbeat and professional manner
• Assist customers with selecting the appropriate type of equipment for their job to ensure customer satisfaction and safety
• Communicate via two-way radio with the yard and shop relative to assisting customers in loading/unloading of equipment and communicating equipment needs for orders
• Review the credit card rental file daily to ensure proper and accurate billing
• Enter all lost rentals, rate inquiries, and service calls into the counter logbook
• Review the open contract bin regularly to look for items that should be sold for rent, contracts that have already been closed and review the open credit card rentals file to ensure accuracy
• Communicate any leads to the field sales personnel for their follow-up.
• May be required to help load/unload and deliver equipment for the customers
• May be scheduled and required to work extended hours and/or on-call/standby rotation
• May perform other duties as assigned

Skills

Customer Service

Inside Sales

Upselling

Teamwork

Communication

Driver's License

Spanish (optional)

Tools

MS Office

CAD

AS/400

Job description

Sunstate Equipment Co. in Colton, CA is hiring an Inside Sales Representative to grow revenue through new accounts and strong customer relationships. You will coordinate orders, answer inquiries, and act as a link between customers, sales, dispatch, and management.

The role requires at least 2 years in customer service and inside sales, plus comfort with teamwork, upselling, and CAD/AS400 proficiency. Weekly pay, 80% in office, 20% in yard, and a suite of generous benefits.