Inside Sales Specialist

Sequel Med Tech; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Sequel Med Tech is seeking an Inside Sales Specialist to drive sales of their innovative twiist product portfolio. The ideal candidate will possess strong sales experience in the medical device field, excellent communication skills, and the ability to thrive in a fast-paced environment. This role involves customer interaction, collaboration with internal teams, and requires occasional travel. The Senior Inside Sales Specialist will also mentor new hires and support departmental initiatives.

Qualifications

• 1+ years of successful sales experience in medical device or healthcare.
• 5+ years for Senior role with demonstrated growth.
• Bilingual candidates preferred.

Responsibilities

• Promote and sell Sequel’s product portfolio to meet sales goals.
• Make outbound sales calls and manage customer inquiries.
• Collaborate with internal teams to drive new customer starts.

Skills

Sales experience

Communication

Problem-solving

Customer service

Bilingual (English and Spanish)

Education

Bachelor’s Degree or equivalent experience

Tools

Salesforce CRM

Job description

About Sequel

Sequel Med Tech is an early-stage company developing the next generation of precision drug delivery devices.

Job Overview

The Inside Sales Specialist is responsible for selling the twiist portfolio of products to customers with a consultative approach and collaboration with internal stakeholders and external partners to provide the best possible customer experience.

The ideal candidate will have a proven track record of strong sales results and accomplishments, excellent business acumen, and the ability to quickly learn complex technical material, particularly in healthcare or diabetes. They must possess outstanding communication and interpersonal skills. Additionally, the candidate should excel at collaborating with both internal and external stakeholders in a cross-functional role. This position involves frequent customer interaction and communication to ensure a positive and professional experience, with a focus on gaining customer buy-in for Sequel's product portfolio.

The Senior Inside Sales Specialist, in addition to the above, will provide coaching feedback to new hires after they complete initial training, act as first line escalation support for the Inside Sales department, mentor and support newly hired Inside Sales Specialists, and participate in special projects as needed.

Job Responsibilities and Essential Duties

• Sales and Promotion: Promote and sell Sequel’s product portfolio, including the twiist device, to meet or exceed business development goals within the assigned sales territory.
• Field Sales Support: Collaborate with Territory Business Leaders and Clinical Diabetes Specialists within specific territories to drive new customer starts.
• Outbound Sales Calls: Make outbound sales calls to customers who have shown interest in the Twiist device, explaining product benefits and how Twiist compares to competitors.
• Inbound Call Management: Manage incoming queue calls, addressing customer inquiries and providing information about products and services.
• Customer Needs Assessment: Work to understand customers' underlying needs or issues and provide tailored information and solutions.
• Benefits Communication: Communicate with customers about the benefits of Sequel’s products and pharmacy benefits.
• Customer Journey Management: Manage communication with customers throughout their product journey, ensuring a positive and professional experience.
• Salesforce Documentation: Perform all required documentation and data entry in Salesforce.
• Industry Knowledge: Maintain up-to-date knowledge of industry trends and competitive products.
• Coordination: Coordinate with the field team, doctor's offices, and customers to ensure effective customer onboarding.
• Feedback and Improvement: Offer feedback on process improvements to enhance sales and customer experience.

The Senior Inside Sales Specialist will have the following additional responsibilities:

• Transitions Coach: Actively spend time observing and providing coaching feedback to new hires after they complete initial training.
• Escalation Resolution: First line escalation support for the Inside Sales department.
• Mentorship: Mentor and support onboarding of newly hired Inside Sales Specialists.
• Special Projects: Participate in and offer critical feedback on special projects as needed.

Minimum Requirements

• Bachelor’s Degree or equivalent experience.
• 1+ years of demonstrated successful sales experience in medical device, pharmaceutical, healthcare or consumer product related field.

For the Senior Inside Sales Specialist:

• Bachelor’s degree or equivalent experience.
• 5+ years of demonstrated successful sales experience in medical device, pharmaceutical, healthcare or consumer product related field.
• Demonstrated history of growth and promotion through career and ability to take on special projects.

Required Knowledge, Skills and Abilities

• Sales experience in a medical or health-related environment is preferred.
• Knowledge of diabetes and experience supporting customers with diabetes is preferred.
• Experience supporting customers through the pharmacy channel is preferred.
• Candidates bilingual in both English and Spanish preferred, though fluency in English is the only language required for the role.
• Experience providing remote support, particularly in a regulated environment.
• Experience with Salesforce CRM preferred.
• Prior B2B or B2C experience preferred.
• Demonstrates persistence and creative problem-solving skills to address obstacles and challenges to deliver successful outcomes.
• Delivers impactful oral and written communications to persuade audiences.
• Handles interactions at all levels and responds appropriately to sensitive situations.
• Effective Self-Management and Action Orientation.
• Thrives in a fast-paced environment with a sense of urgency and passion for achieving sales goals.
• Works well under pressure and maintains composure in challenging situations.
• Handles multiple challenges or tasks through prioritization and multi-tasking.
• This role is remote but requires occasional travel to the home office in Manchester, NH.

Sequel Med Tech provides equal employment opportunities and prohibits discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Environmental/Safety/Physical Work Conditions

• Ensures environmental consciousness and safe practices.
• Uses computer and telephone equipment and other office devices.
• May work extended hours during peak cycles.
• Physical requirements may include lifting specific weights.
• Some travel is expected.