Inside Sales Specialist

Erie Materials; Town of Colonie (NY); Presencial; USD 42.000 - 66.000; Jornada completa

Descripción de la vacante

Erie Materials in New York seeks an Inside Sales Specialist to handle high-volume product sales, quotes, order entry, and delivery scheduling. You will support customers, work with the territory management team, and ensure timely follow-up on potential orders.

Responsibilities include processing orders in the ERP, handling inquiries, and coordinating with the distribution center. The role requires strong communication, time management, and basic math skills, with familiarity in Microsoft Office

Formación

• High school diploma or GED plus 2 years of related sales experience or training.
• Valid driver’s license preferred.
• Exceptional time management and organizational skills.
• Knowledge of building materials preferred.
• Ability to read and interpret documents such as job specifications and product manuals.
• Strong basic math skills.
• Ability to present information effectively one-on-one and in small groups.
• Basic skills with Microsoft Office (Excel, Outlook) or ability to learn them.
• Experience with an ERP system.

Responsabilidades

• Assist customers with product information and quotes.
• Enter orders into the ERP system and coordinate delivery schedules.
• Process cash/credit card sales and returns; manage paperwork.
• Provide support to Territory Managers and respond to customer inquiries.
• Coordinate inventory and showroom materials; assist with displays and literature.
• Maintain accurate customer files and records.

Conocimientos

Time management

Organizational skills

Math skills

Communication

Customer service

Educación

High school diploma or GED

Herramientas

Microsoft Office

ERP system

Descripción del empleo

SUMMARY:

The Inside Sales Specialist is responsible for providing outstanding sales and service support for our customers and territory management team within a fast-paced environment. This role handles a high volume of product sales, price quotes, order entry and delivery scheduling, customer follow-up and related duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Communicate and work effectively with customers, vendors, management, dispatch and other employees.
• Provide service for Erie Materials’ customers including:
  • Greet customers in person and over the phone in a professional and courteous manner.
  • Provides customers with current building materials product information, current specials and promotions and information on differences between the products we offer.
  • Identify and sell to the customer on additional accessories and other products related to their order.
  • Provide building materials product quotations for the customer.
  • Follow up with customers for potential orders.
  • Take and enter orders into the ERP system.
  • Purchase special order products for customers directly through the vendor; and follow up with customers and vendors as needed.
  • Respond to customer inquiries and complaints.
  • Process cash and credit card sales transactions.
  • Process purchase order and receiving paperwork.
  • Schedule orders for delivery with the dispatcher and/or the Distribution Center.
  • Provide accurate customer information to the accounting department.
  • Obtain manager approval on pricing issues with customers.
  • Process customer product returns and credits.
  • Provide prospective customer support to Territory Managers.
  • Process back orders.
• Assist in inventory control, run inventory reports and compare inventory reports to invoices.
• Work with warehouse management to determine inventory discrepancies.
• Coordinate special orders through the purchasing department.
• Coordinate intercompany transfers with the Distribution Center.
• Organize the showroom literature, samples and displays.
• Participate in frequent training on products, sales techniques, and other job-related topics.
• Maintain customer files including staple, collate and file paperwork.
• Provide support to the warehouse and delivery staff, as needed.
• This position requires minimal travel to training events, customer events, and trade shows, as needed.
• Additional duties and responsibilities, as assigned.

CUSTOMER SERVICE & TECHNOLOGY INTERACTION:

• Provide personalized customer service through direct in-person and phone conversations.
• Communicate with managers, other employees, customers and vendors.
• Maintain a professional and friendly demeanor in all interactions, both in-person and electronically through technology mediums.
• Handle customer feedback and complaints efficiently, ensuring customer satisfaction.

QUALIFICATIONS:

• High school diploma or general education degree (GED) and 2 years of related work experience and/or training in sales; or, equivalent combination of education and experience.
• A valid driver’s license is preferred.
• Exceptional time management and organizational skills are required.
• Knowledge of building materials product is preferred.
• Ability to read and interpret documents such as job specifications and product manuals.
• Ability to read, write and comprehend simple instructions, short correspondence, and memos.
• Strong basic math skills which include the ability to add, subtract, multiply, and divide in all units of measure.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Basic skills using Microsoft Office, Excel and Outlook computer programs or the ability to learn them.
• Experience working with an ERP system or the ability to learn an automated ERP system.