Inside Sales Specialist

Hpc-Foodservice; South Windsor (CT); On-site; USD 28,000 - 40,000; Full time

Job summary

HPC Foodservice, a family-owned broadline foodservice distributor serving the Northeast, is seeking an Inside Sales Account Specialist in South Windsor, CT. You will support sales territories, manage orders, coordinate deliveries, and resolve service issues while building lasting customer relationships.

Ideal candidates have 3+ years in inside sales or customer account support, a high school diploma (associates or bachelor's preferred), and proficiency with Microsoft Office.

Qualifications

• High school diploma required; an associate or bachelor's degree in business or a related field is preferred.
• At least three years of inside sales or customer account support experience.
• Broadline foodservice distribution or contract-account experience is a plus.
• Strong customer service, communication, relationship-building, and problem-solving skills.

Responsibilities

• Support assigned sales territories, sales representatives, customers, key accounts, and contract accounts.
• Manage customer orders, coordinate deliveries, monitor follow-through, and resolve service issues.
• Respond promptly to questions about products, pricing, services, orders, and account needs.
• Build strong customer relationships through proactive communication and dependable follow-up.
• Identify opportunities to expand business within assigned accounts and support company sales initiatives.
• Partner with Sales, Operations, Purchasing, Customer Service, Revenue Management, Finance, and other internal teams.
• Maintain accurate account notes, order details, follow-up items, and required documentation.
• Support reporting, analysis, sales meetings, training, customer meetings, and special projects.

Skills

Customer service

Communication

Relationship building

Problem solving

Time management

Multi-tasking

Professionalism

Education

High school diploma

Associate degree

Bachelor's degree

Tools

Microsoft Office

Excel

Outlook

AS400

Business intelligence

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

South Windsor, CT, US

Salary Range: $25.00 To $25.00 Hourly

HPC Foodservice is a family-owned, independent broadline foodservice distributor serving the Northeast since 1908. We are looking for an organized, customer-focused Inside Sales Account Specialist to support assigned sales territories, representatives, customers, and contract accounts. This role is a great fit for someone who enjoys building relationships, solving problems, and helping customers grow their business.

What You'll Do

• Support assigned sales territories, sales representatives, customers, key accounts, and contract accounts.
• Manage customer orders, coordinate deliveries, monitor follow-through, and resolve service issues.
• Respond promptly to questions about products, pricing, services, orders, and account needs.
• Build strong customer relationships through proactive communication and dependable follow-up.
• Identify opportunities to expand business within assigned accounts and support company sales initiatives.
• Partner with Sales, Operations, Purchasing, Customer Service, Revenue Management, Finance, and other internal teams.
• Maintain accurate account notes, order details, follow-up items, and required documentation.
• Support reporting, analysis, sales meetings, training, customer meetings, and special projects.

What We’re Looking For

• High school diploma required; an associate or bachelor's degree in business or a related field is preferred.
• At least three years of inside sales or customer account support experience.
• Broadline foodservice distribution or contract-account experience is a plus.
• Strong customer service, communication, relationship-building, and problem-solving skills.
• Excellent organization, accuracy, attention to detail, time management, and follow-through.
• Ability to handle multiple priorities in a fast-paced environment with professionalism and urgency.
• Proficiency in Microsoft Office, especially Excel and Outlook; AS400 and business intelligence experience are a plus.
• Ability to complete any required background check for customer or contract-system access.

Schedule

Monday through Friday, 8:00 a.m. to 4:30 p.m. Limited Sunday coverage may be required on a rotating basis for up to three hours. Rotating holiday coverage may also be required based on the shipping schedule.

Location: South Windsor, Connecticut

What Will Help You Succeed

• A customer-first mindset and a genuine interest in helping people.
• Confidence presenting products, programs, and ideas as practical solutions.
• Initiative, accountability, sound judgment, and a strong sense of urgency.
• Clear, professional communication with customers, sales representatives, and internal teams.
• A desire to learn, grow, and contribute to the success of the team.

Why HPC Foodservice?

At HPC Foodservice, you will join a team with more than a century of industry experience and a shared commitment to extraordinary service, quality products, competitive pricing, and customer satisfaction.

Inside Sales Account Specialist Job Posting.docx