Account Coordinator

INSIDE SOURCE INC.; New York (NY); On-site; USD 38,572 - 42,705; Full time

Job summary

INSIDESOURCE INC. is seeking a Customer Order Coordinator to provide high-level support to customers and the internal sales organization. You will handle preparation, processing, and coordination of orders, ensuring accuracy and timely communication with manufacturers and vendors.

The role requires strong communication, project management experience, and proficiency with dealership software and MS Office to support a fast-paced environment and ongoing process improvements.

Qualifications

• Experience using dealership business systems.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Ability to manage multiple projects in a fast-paced environment.
• Strong written and verbal communication.

Responsibilities

• Create client proposals including new customer setup and pricing.
• Generate purchase orders from complete order entry packets.
• Ensure orders are entered accurately and reviewed before submission to vendors.
• Coordinate delivery/installation dates with vendors, Operations, clients, and PMs.
• Publish customer status reports.
• Support project management tasks and track ship dates.
• Participate in vendor and dealer training for growth.

Skills

Dealership system

20/20 software

Microsoft Office

Project management

Communication skills

Customer service

Multitasking

Interpersonal skills

Industry experience

Team collaboration

Tools

20/20 software

Dealership CRM

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

NE: Connecticut

4 days ago Requisition ID: 1122

Salary Range: $28.00 To $31.00 Hourly

Insidesource DEI Statement

By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to "unleash human and business potential." We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.

Job Summary

Provide high-level support to customers and internal sales organization for preparation, processing and coordination of customer orders. Achieve superior technical skills and understanding of the orderfulfillment process. Practice strong communication skills both internally and externally. Possess the desire to achieve a high level of professionalism through continuous improvement processes and practices.

Essential Duties and Responsibilities:

• Create client proposals, to include new customer set up, entry/import of specifications, pricing, classification and revenue codes
• Generate purchase orders upon receipt of complete order entry packet
• Ensure orders are entered promptly, and reviewed for accuracy and completeness before being sent to the manufacturers/vendors
• Work with vendors and internal project teams to reconcile acknowledgement discrepancies and manage timely ship dates based on project requirements
• Create and publish customer status reports
• Coordinate delivery/install dates with vendors, Operations, clients and Project Managers (depending on work scope)
• Assist with project management tasks, to include spec checks and punch ID/resolution Ensure factory interface is on-going and that others are monitored and projected ship dates and project schedule requirements, that all acknowledgements are checked and discrepancies followed up on, and that orders are closed out in a timely and responsible manner
• Participate in vendor and dealer training programs and activities for on-going professional growth and development

Departmental Responsibilities:

• Carry out requested tasks to support efforts of individual sales representatives and Account Managers
• Serve as hub of communication and information to other cross-functional teams (Design, Project Management, Finance and Operations)
• Ensure that all communication with internal and external customers is timely, accurate and meets customer requirements for information and order status

Supervisory Responsibilities

• None

Skills, Knowledge, Experience Required

• Ability to learn and apply technical skills in dealership business system and 20/20 software
• Proficiency in Microsoft Office software (Excel, Word, Outlook)
• Prior experience successfully managing multiple projects simultaneously in a fast-paced work environment
• Excellent and effective oral and written communication
• Ability to see the big picture and integrate into day-to-day tasks and activities
• Understanding of the complexities and sophistication required to thrive in the dealer environment
• Fluid interpersonal skills to interact effectively with a wide range of customers, personnel and departments
• Customer Service work experience - preferred
• Experience with dealership business systems- preferred
• Furniture industry experience - preferred

Acknowledgement

This job description is designed to outline the essential job functions and qualifications of this position. Responsibilities may be added or removed from time to time to match the changing needs of the company.