Inside Sales Specialist

Meiborg Companies; Rockford (IL); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Meiborg Companies seeks a Customer Service & Inside Sales Representative to serve as the main contact for customers, providing exceptional service while developing sales opportunities. You will build relationships, support customer needs, and generate revenue through existing and prospective accounts.

Responsibilities include presenting products and services, delivering quotes and proposals, maintaining CRM records, and collaborating with marketing, sales, and operations to drive customer

Qualifications

• Minimum of two (2) years of customer service, inside sales, business development, or related experience preferred.
• Strong communication, negotiation, and interpersonal skills.
• Proficiency with CRM software and Microsoft Office Suite.
• Excellent organizational, time management, and follow-up skills.
• Ability to work independently while contributing effectively within a team environment.

Responsibilities

• Identify and develop new sales opportunities through existing customer relationships and account development activities.
• Verify and confirm rates, lane quotes, pricing commitments, and service offerings.
• Conduct product and service presentations through phone, email, and virtual meetings.
• Build and maintain strong relationships with existing customers to increase retention and account growth.
• Prepare and deliver sales quotations, proposals, and service agreements.
• Follow up on customer inquiries, leads, and sales opportunities in a timely manner.
• Maintain accurate records of customer interactions, sales activities, opportunities, and pipeline progress within the CRM system.
• Collaborate with marketing, sales, and operations teams to ensure customer satisfaction and successful account management.
• Stay informed about industry trends, market conditions, competitors, and company service offerings.
• Participate in sales meetings, training programs, and professional development opportunities.
• Contribute to achieving departmental sales goals and revenue targets.

Skills

Communication

Negotiation

Interpersonal skills

Account development

Time management

Independent work

Education

High School diploma or GED required

Bachelor's degree preferred

Tools

CRM software

Microsoft Office Suite

Job description

The purpose of the Customer Service & Inside Sales Representative is to serve as a primary point of contact for customers by providing exceptional service while actively identifying and developing sales opportunities. This role is responsible for building strong customer relationships, supporting customer needs, generating revenue through existing and prospective accounts, and collaborating with operations to ensure customer satisfaction and account growth.

• Identify and develop new sales opportunities through existing customer relationships and account development activities.
• Verify and confirm rates, lane quotes, pricing commitments, and service offerings.
• Conduct product and service presentations through phone, email, and virtual meetings.
• Build and maintain strong relationships with existing customers to increase retention and account growth.
• Prepare and deliver sales quotations, proposals, and service agreements.
• Follow up on customer inquiries, leads, and sales opportunities in a timely manner.
• Maintain accurate records of customer interactions, sales activities, opportunities, and pipeline progress within the CRM system.
• Collaborate with marketing, sales, and operations teams to ensure customer satisfaction and successful account management.
• Stay informed about industry trends, market conditions, competitors, and company service offerings.
• Participate in sales meetings, training programs, and professional development opportunities.
• Contribute to achieving departmental sales goals and revenue targets.

Required Qualifications

• High School diploma or GED required; Bachelor's degree preferred.
• Minimum of two (2) years of customer service, inside sales, business development, or related experience preferred.
• Strong communication, negotiation, and interpersonal skills.
• Proven ability to build customer relationships and identify sales opportunities.
• Proficiency with CRM software and Microsoft Office Suite.
• Excellent organizational, time management, and follow-up skills.
• Ability to work independently while contributing effectively within a team environment.
• Strong problem-solving and conflict-resolution abilities.

Key Performance Indicators (KPIs)

• Revenue generated from assigned accounts.
• New customer acquisition and account growth.
• Number of qualified sales opportunities generated.
• Conversion rate of quotes and proposals.
• Customer retention and satisfaction rates.
• Sales activity metrics including calls, emails, meetings, and follow-up activities.
• Pipeline growth and opportunity management.
• Response time and resolution of customer inquiries.
• Accuracy of rate quotes and customer information.

Job Type:

Full-time

Pay:

Based on education, experience, and credentials