Inside Sales Specialist

Prysmiangroup; Highland Heights (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Prysmian is seeking a motivated sales support specialist to respond to customer inquiries, process quotes and orders, and coordinate with multiple departments to ensure on-time delivery. You will work closely with Outside Sales and Sales Agents to drive opportunities and maintain pricing integrity.

The role requires 2+ years in sales or customer service, proficiency with MS Office, and familiarity with EDI or ERP systems.

Qualifications

• Associate or Bachelor's degree preferred.
• At least 2 years or more relevant work experience.
• Experience in sales, customer service, and/or account management.

Responsibilities

• Respond to inquiries from new and established customers; process quotes and orders.
• Manage quote requests and analyze data; provide pricing and product availability.
• Make pricing decisions after training based on guidelines and market feedback.
• Process orders, returns and claims promptly; ensure timely delivery and receipt.

Skills

Customer service

Sales support

Communication

Problem-solving

Education

Associate or Bachelor's degree

Tools

MS Office

EDI

ERP systems (SAP or AS/400)

Job description

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.

We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.

Team Overview and Job Responsibilities

The responsibilities for this role will support various areas of our business! In this role, you will respond to all inquiries from new and established customers, process requests for quotes, enter orders, managed from inception to completion, and working with all functional areas to ensure customer satisfaction.

What you'll do:

• Support the sale of products by partnering with Outside Sales and/or Sales Agents to increase sales by managing quote requests, sales leads, product promotions and or analysis of sales data
• Manage customer requests daily, including phone calls, e-mails, EDI and other forms of electronic communication
• Manage quote requests and analyze data supplied by our customer; and provide pricing and product availability in a timely fashion.
• Upon successful completion of training, empowered to make pricing decisions based on price guidelines, market feedback, and recommendations from Outside Sales
• Process orders from customers and acknowledge within posted guidelines for various Specialty markets as needed by the business
• Process customer returns and claims in a timely manner and initiate a corrective action, if necessary
• Provide back-up assistance and coverage for other teams as needed
• Interface with various departments within the company, including Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management, in order to meet the needs of the customer and to ensure timely delivery and accurate receipt of products
• Review and interpret customer specifications, applications, and terms and conditions with assistance from Engineering or Marketing
• Continuously develop product knowledge through internal and/or external training initiatives
• Participate in cross-functional projects impacting the department and the organization
• Be the voice of the customer to the Prysmian organization

Who are we looking for?

Key Requirements

• Associate or Bachelor's degree preferred
• At least 2 years or more relevant work experience
• Experience in sales, customer service, and/or account management
• Proficiency in Microsoft Office systems
• Analytical, documentation, and problem-solving skills
• Above average technical aptitude to understand product functionality, specifications, and applications
• Excellent written and verbal skills
• Desire and ability to excel in a rapidly changing, fast-paced environment
• Motivated both individually and on a team level
• Organizational, time management, multi-tasking, and follow-up skills
• Driven to provide accuracy and excellence daily
• High level of professional ownership and reliability

Preferred

• Associate or Bachelor's degree
• Knowledge of EDI, ERP systems such as SAP or AS 400 Mainframe a plus

This role is a job band F. Legal authorization to work in the US is required. This site is subject to US Government Export Control Regulations. Please review compliance questions within the application for more information.

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

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