Inside Sales - Retention Specialist

Ziprecruiter; Phoenix (AZ); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Exceptional benefits package

Flexible Vacation & Paid Time Off

Employer-matched 401(k) plan

Job summary

ZipRecruiter is seeking a Customer Retention Specialist who will act as a trusted advisor to customers, solving their issues and promoting the company's features. The ideal candidate should have 2-5 years of experience in sales or customer service, and a strong ability to maintain reliable attendance.

This full-time position offers a compensation of $15.39/hr plus commission, with an exceptional benefits package that includes a 401(k) plan and flexible paid time off.

Qualifications

• 2-5 years of experience in Sales, Account Management, Customer Service, or Client Support.
• Prior B2B experience preferred.
• Ability to demonstrate a genuine tone and eagerness to help upset customers.

Responsibilities

• Meet or exceed established performance goals.
• Minimize revenue lost from canceled accounts.
• Handle customer cancellation requests via phone and email.
• Identify opportunities for optimizing satisfaction through effective discovery calls.

Skills

Sales Experience

Customer Service

Client Support

B2B Experience

MS Office Suite

Job description

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)

Our Mission

To actively connect people to their next great opportunity.

Who We Are

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Summary

Responsible for the retention of ZipRecruiter customers by uncovering the root cause of concerns through deep discovery and working alongside the customer as a trusted partner and advisor to resolve them. This role strives to identify the core reason for customer account cancellations and proposes appropriate solutions to not only retain their business, but also create "happy churn" customers who are more likely to return in the future.

Responsibilities

• Meets or exceeds established performance goals, including productivity and quality of activities.
• Acts as a daily key contributor to the team Retention goal.
• Minimizes revenue lost from canceled accounts.
• Handles and processes all customer cancellation requests via phone and email.
• Identifies areas of opportunity for optimizing results and improving customer satisfaction through effective discovery calls.
• Develops strategies to resolve issues and retain customers.
• Promotes ZipRecruiter site features and benefits (ZipHire, TrafficBoost, etc.).

Qualifications

• 2-5 years of experience in Sales, Account Management, Customer Service, or Client Support.
• Prior B2B experience preferred. Working knowledge of MS Office Suite (Word, Excel, and PPT).
• Ability to turn an upset customer into a loyal, satisfied customer by demonstrating a genuine tone and eagerness to help.
• Regular, reliable, and predictable attendance, along with consistent adherence to scheduled work hours, is an essential requirement of this position.

As part of our team you’ll enjoy:

• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan

Compensation

The US base pay for this full-time position is $15.39/hr. plus commission.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

Equal Employment Opportunity

ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.