Inside Sales Representative - Residential Trade

Ferguson Enterprises, Inc.; Maryland; Hybrid; USD 27,000 - 43,000; Full time

Job summary

Ferguson Enterprises, Inc. in Halethorpe, MD is seeking an Inside Sales Representative to support pricing, bids, and the order-to-invoice process. You will liaise with customers and internal teams to ensure accurate quotes and timely order fulfillment.

The ideal candidate has 1–3 years in sales support or customer service, experience in a target-driven environment, and comfort learning product knowledge quickly. This role requires Monday–Friday hours with one Saturday per month.

Qualifications

• 1 to 3 years of experience in a sales support, customer service, or related role.
• Experience in a target-driven sales environment preferred.
• Plumbing industry experience is a plus.
• Developing knowledge of sales techniques such as prospecting, negotiation, persuasion, and closing.
• Strong organizational and project management skills; experience in project management is a plus
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Responsibilities

• Prepare and manage detailed pricing proposals and quotations for products and services across various projects.
• Support new sales opportunities by monitoring bids, researching projects, and assisting with prospecting efforts.
• Provide product and technical information to outside sales representatives, supporting efforts to generate sales in the utility market segment.
• Develop and maintain customer documentation that outlines product information and solution details.
• Act as a liaison between customers and internal teams, ensuring effective communication, timely order fulfillment, and resolution of technical or service-related issues.
• Oversee and support the full Order-to-Invoice cycle, ensuring quality standards are upheld and all corrective actions and field quality reports are managed effectively.
• Ensure compliance with company policies, including Health, Safety, and Environmental (HSE) requirements.
• Maintain regular, reliable attendance and complete other duties as assigned.

Skills

Sales support

Customer service

Prospecting

Negotiation

Persuasion

Closing

Project management

Learning agility

Product knowledge

Tools

Microsoft Office

Job description

**Job Posting:**Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.We are seeking a motivated and detail-oriented **Inside Sales Representative** to join our team, located in Halethorpe, MD.**Schedule:**M-F 8:30am - 5pm, plus one Saturday per month from 7:30am - 12pm.**Key Responsibilities:*** Prepare and manage detailed pricing proposals and quotations for products and services across various projects.* Support new sales opportunities by monitoring bids, researching projects, and assisting with prospecting efforts.* Provide product and technical information to outside sales representatives, supporting efforts to generate sales in the utility market segment.* Develop and maintain customer documentation that outlines product information and solution details.* Act as a liaison between customers and internal teams, ensuring effective communication, timely order fulfillment, and resolution of technical or service-related issues.* Oversee and support the full Order-to-Invoice cycle, ensuring quality standards are upheld and all corrective actions and field quality reports are managed effectively.* Ensure compliance with company policies, including Health, Safety, and Environmental (HSE) requirements.* Maintain regular, reliable attendance and complete other duties as assigned.**Qualifications:*** 1 to 3 years of experience in a sales support, customer service, or related role.* Experience in a target-driven sales environment preferred.* Plumbing industry experience is a plus.* Developing knowledge of sales techniques such as prospecting, negotiation, persuasion, and closing.* Strong organizational and project management skills; experience in project management is a plus* General digital literacy including Microsoft Office.* Ability to quickly learn product knowledge and processes.At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!-**Pay Range:**-$19.65 - $31.41-***Estimated Ranges displayed are Monthly for Salaried roles* OR *Hourly for all other roles.***-This role is Bonus or Incentive Plan eligible.-Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.-*The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.**Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.*