Inside Sales Representative - Commercial

Ferguson; Beltsville (MD); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Life insurance

Employee discounts

Job summary

Ferguson is hiring an Inside Sales Representative to support customers from its Beltsville, MD location. The role involves handling sales inquiries, providing product recommendations, and maintaining accurate quotes and pricing.

You will work with the sales team to ensure customer satisfaction and timely responses. The position requires 0–3 years in sales or customer service, with a plus for plumbing/HVAC experience and Spanish language skills.

Qualifications

• 0–3 years sales and/or customer service experience preferred.
• Plumbing and/or HVAC industry experience is a plus.
• Bilingual in Spanish is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Answers sales calls for general information and resolves customer questions.
• Assists customers at the parts counter and provides backup in the warehouse.
• Presents job quotes with accurate pricing and inventory information.
• Uses CRM and phone systems effectively.
• Collaborates with Sales associates to deliver outstanding customer service.

Skills

Customer service

Sales support

CRM system

Microsoft Office

Communication skills

Spanish language

Tools

CRM system

Phone system

Job description

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Onsite Position Location:

Beltsville, MD

Schedule:

M-F 8:30am - 5pm plus one Saturday per month from 7:30am - 12pm.

The opportunity:

Ferguson is looking to hire motivated Inside Sales Representatives who have the desire to build a long-term career with the organization.

Responsibilities include, but are not limited to the following:

• Assists in multiple behind-the-scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or questions, and helping customers by recommending the best products and solutions to support their needs
• Providing hands-on assistance on an as-needed basis such as helping assist customers on the parts counter and providing backup support in the warehouse
• Presents job quotes and provides accurate pricing and inventory information to customers
• Uses customer relationship management (CRM) system and phone system effectively
• Works together with Sales associates to provide outstanding customer service for both existing and prospective customers

What you need to succeed?

• 0-3 years sales and/or customer service experience preferred
• Plumbing and/or HVAC industry experience is a plus
• Bilingual in Spanish is a plus
• A desire to learn with a drive to succeed
• Passion for collaboration and desire to assist customers across the team
• Ability to build long-lasting relationships while balancing business and customer needs
• Drive to act and respond quickly to customer needs and make decisions in a timely manner
• General digital literacy including Microsoft Office
• Strong written and verbal communication skills

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range:

$21.51 - $34.39

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information