Counter Representative

Ferguson Enterprises, Inc.; Northern (KY); Hybrid; USD 21,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Life insurance

Parental leave

Employee discounts

Job summary

Ferguson Enterprises, Inc. is seeking a Counter Representative in Upper Marlboro, MD for a 40-hour, first-shift schedule. You will advise customers on the best products, process orders, and manage pickup staging while maintaining store presentation and safety compliance.

The role emphasizes customer service, basic HVAC/plumbing product knowledge a plus, and ability to lift and deliver merchandise. Training and benefits are offered in a supportive team environment.

Qualifications

• Customer service experience preferred.
• Excellent communication and decision-making abilities.
• Basic math skills for cash handling and accounting.
• General computer skills including Microsoft Office.
• Willingness to learn and adapt in a busy retail environment.

Responsibilities

• Provide product recommendations to customers based on their needs.
• Process orders via the order management system.
• Operate cash registers and follow cash handling procedures.
• Prepare and stage orders for customer pickup.
• Maintain store appearance and merchandising standards.
• Restock merchandise and place it in designated areas.
• Adhere to safety regulations and PPE requirements.

Skills

Customer service

Decision making

Communication skills

Mathematical skills

Able to learn quickly

Tools

Microsoft Office

Job description

## Counter RepresentativeApply: Upper Marlboro, MD: Full time: Posted Today: R-134536**Job Posting:**Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries:Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.Ferguson is seeking the right individual to fill a Counter Representative:**Schedule:**40 hours per week: 1st shift schedule**Responsibilities:*** Provides advice to customers regarding the best products to fit their needs* Processing orders via order management system* Operate cash registers and follow established cash handling procedures* Prepare and stage orders for customer pick up* Maintain store appearance and merchandising standards as advised* Ensure that merchandise is restocked and placed in their respective areas* Maintain a safe working environment including PPE (Personal Protective Equipment)* Must adhere to all safety regulations, including the correct usage of personal protective equipment (PPE). This includes wearing a safety harness with a maximum weight capacity of 400 lbs**Qualifications:*** Customer service experience preferred* Basic knowledge of HVAC and/or plumbing products is a plus* Warehouse experience a plus* General computer skills, including knowledge of Microsoft Office applications required* Ability to lift, load, and deliver merchandise* General math skills to allow for cash accounting* An ability to learn is a must have!* Excellent decision making and communication skills* \\*Pre-employment drug and background screening requiredAt Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!-**Pay Range:**-$15.00 - $38.93-***Estimated Ranges displayed are Monthly for Salaried roles* OR *Hourly for all other roles.***-This role is Bonus or Incentive Plan eligible.-Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.-*The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.**Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.*