Inside Sales Representative New Acquisition

ADT; Indianapolis (IN); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Uncapped commissions

Benefits package

Paid time off

Career growth

5 weeks training

No cold calling

Onsite Indianapolis

Job summary

ADT is seeking a Sales Agent to handle inbound customer calls and engage with interested Security and Smart Home customers. You will close sales and schedule install appointments with ADT Field employees, working onsite at our Indianapolis location.

One year of sales experience is preferred and a high school diploma or GED is required. The role emphasizes consultative selling, meeting customer needs, and ensuring satisfaction while following established sales processes.

Qualifications

• One year of sales experience preferred.

Responsibilities

• Answer new and existing customer phone calls while following sales processes.
• Consultatively work with customers to close sales by gathering information, determining needs and scheduling installation appointments.
• Ensure customer satisfaction by determining needs and transferring calls to the appropriate party for resolution, performing follow-up including quotes, information requests, etc.

Skills

Proven sales ability

Strong listening skills

Excellent problem solving

Ability to multi-task

Education

High school diploma or GED

Job description

Company Overview

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. #WeAreADT

• Unlimited earning potential with uncapped commissions
• Comprehensive benefits package (Medical, Dental, Vision, 401k w/match, tuition reimbursement)
• Paid Time Off
• Career growth opportunities
• 5 Weeks paid training
• No cold calling
• This position is fully onsite at our ADT Location: IN-Indianapolis 3750 Priority Way S Dr

Position Summary

Sales Agents receive inbound telephone calls (no outbound calling) as a result of various ADT marketing and partner campaigns. Engage with interested Security and Smart Home customers to close sales and schedule install appointments with our ADT Field employees.

• Answer new and existing customer phone calls while following sales processes.
• Consultatively work with customers to close sales by gathering information, determining needs and scheduling installation appointments.
• Ensure customer satisfaction by determining needs and transferring calls to the appropriate party for resolution, performing follow-up including quotes, information requests, etc.

Experience

• One year of sales experience preferred.

Skills

• Proven sales ability and closing skills.
• Strong listening skills used to conduct needs analysis.
• Excellent problem solving and communication skills.
• Ability to multi-task while speaking to prospects.

Education/Certification

• High school diploma or GED

The role is scheduled to start 9/14/2026 or 9/28/2026.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at jobs.adt.com to learn more.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.