Inside Sales Representative New Acquisition

ADT; Jacksonville (FL); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Unlimited earning potential with uncap

Comprehensive benefits package

Paid Time Off

Career growth opportunities

5 Weeks paid training

No cold calling

Job summary

ADT is seeking Sales Agents in Florida to handle inbound calls and convert inquiries into closed sales. You will schedule installations with field personnel and drive customer satisfaction through effective needs analysis and timely follow-ups.

The role emphasizes consultative selling, strong listening and communication skills, and the ability to manage multiple tasks while engaging prospects. Training is provided, with uncapped commissions and a full benefits package.

Qualifications

• 1 year of sales experience preferred.
• Proven sales ability and closing skills.
• Strong listening and communication skills.
• Ability to multi-task while speaking to prospects.

Responsibilities

• Answer inbound customer calls and guide them through the sales process.
• Consultatively close sales and schedule installation appointments with ADT Field teams.
• Ensure customer satisfaction by following up, providing quotes, and handling information requests.

Skills

Sales expertise

Closing skills

Active listening

Communication

Multitasking

Education

High school diploma or GED

Job description

Company Overview: ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Check out more about life at ADT here.

Position Summary

Sales Agents receive inbound telephone calls (no outbound calling) as a result of various ADT marketing and partner campaigns. Engage with interested Security and Smart Home customers to close sales and schedule install appointments with our ADT Field employees.

• Answer new and existing customer phone calls while following sales processes.
• Consultatively work with customers to close sales by gathering information, determining needs and scheduling installation appointments.
• Ensure customer satisfaction by determining needs and transferring calls to the appropriate party for resolution, performing follow-up including quotes, information requests, etc.

Benefits

• Unlimited earning potential with uncapped commissions
• Comprehensive benefits package (Medical, Dental, Vision, 401k w/match, tuition reimbursement)
• Paid Time Off
• Career growth opportunities
• 5 Weeks paid training
• No cold calling

Experience

• One year of sales experience preferred.

Skills

• Proven sales ability and closing skills.
• Strong listening skills used to conduct needs analysis.
• Excellent problem solving and communication skills.
• Ability to multi-task while speaking to prospects.

Education/Certification

• High school diploma or GED

Start Date

The role is scheduled to start 9/14/2026 or 9/28/2026.

Compensation Note

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.

Los Angeles Applicants

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants

Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

Equal Employment Opportunity

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.