Inside Sales Representative – Machines

Manitou Bf; West Bend (WI); On-site; USD 53,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k matching

Tuition reimbursement

Wellness activities

Job summary

Manitou Group in West Bend, WI, seeks an Inside Sales Representative Machines to manage dealer relationships and drive machine sales. You will partner with RSMs to align territory development and optimize order processes in ERP, from quote to shipment.

Travel up to 10% is possible, and the role sits at Manitou North America’s headquarters. Requirements include 1–3 years in inside sales, strong communication skills, and a can-do attitude.

Qualifications

• 1–3 years in inside sales with strong sales process knowledge.
• Excellent written and verbal communication skills.
• Positive, can-do attitude with a collaborative mindset.
• Proficient with Google Suite, Excel and ERP systems.

Responsibilities

• Serve as the primary internal point of contact for assigned dealers.
• Guide dealers through sales programs, marketing initiatives and financing options.
• Act as SME for the Dealer Portal and assist with navigation and troubleshooting.
• Manage the full order-to-delivery cycle within the ERP system.

Skills

Inside sales

ERP software

Communication

Teamwork

Education

Bachelor’s degree in Business/Communications or related field

Tools

Google Suite

Excel

ERP system

Job description

Manitou is purposefully committed to you, its people. Based on a “One United Team” focus, we internationally cultivate our purpose-driven and agile work environment. As an equal opportunity employer, we cultivate, build and elevate our more than 6000 employees and their diversity across more than 30 countries we operate in. There are 6 main plants with locations in France, the USA, India, Italy and more than 30 subsidiaries all around the world.

Are you looking for a new opportunity? Join us to be part of our continuous success.

GENERAL ACCOUNTABILITY:

Located at Manitou North America’s headquarters in West Bend, WI, the Inside Sales Representative Machines serves as the primary strategic internal contact for an assigned portfolio of North American dealers. This high-impact role is responsible for nurturing dealer relationships and driving machine sales growth by integrating marketing, finance, and promotional programs. By partnering proactively with Regional Sales Managers (RSMs), the incumbent ensures synchronized territory development and establishes a benchmark for organizational excellence in customer service.

DUTIES & RESPONSIBILITIES:

Serve as the central internal point of contact for assigned dealers, providing comprehensive support to align dealer operations with Manitou’s global business objectives.

Facilitate machine sales by guiding dealers through complex sales programs, marketing initiatives, and specialized finance options.

Act as a subject matter expert for the Dealer Portal, assisting partners with navigation and troubleshooting to optimize their digital interface with Manitou.

Manage the full order-to-delivery cycle within the ERP system, ensuring precision from initial entry to final shipment and dealer arrival.

Collaborate with Regional Sales Managers (RSMs) to identify growth opportunities, resolve account-level hurdles, and manage regional market demands.

Receive orders from dealers via the dealer portal and email, ensuring proper entry into the company’s ERP system. Oversee all orders from placement to shipment.

Liaison between dealers, the factory, Sales Directors, and internal departments to streamline customer service issues and ensure timely resolution.

Analyze the Customer Orderbook against key metrics to ensure proper orderbook sizing and alignment with business goals.

Proactively identify and recommend additional products, attachments, or services.

Perform other duties and special projects as assigned.

EXPERIENCE:

1-3 years of experience in an inside sales role, demonstrating a strong understanding of sales processes and supporting the sales team effectively.

Excellent oral and written communication skills, with a thorough understanding of various communication methods and their appropriate use in different situations.

Must possess a positive, “can-do” attitude.

Excellent personal and interpersonal skills, fostering effective collaboration and teamwork.

Demonstrates proactive thinking and strong problem solving skills.

Quick learner with the ability to adapt to changing environments and processes.

EXPERTISE:

Familiar with Google Suite, Excel, web-site navigation and ERP software.

Knowledge of the construction, agricultural, or industrial equipment landscape.

EDUCATION:

Bachelor’s degree in Business, Communications, or a related field preferred. Relevant professional experience may be substituted for a formal degree.

INTERNAL & EXTERNAL CONNECTIONS:

External: Dealers and Key Accounts, Freight Companies

What does MANITOU Group offer?

• Base Salary Range between $52,500 – $75,000 per year, plus a potential annual bonus based on performance metrics
  • Actual pay determined by experience level, skills, qualifications & work location
• This position is located in West Bend, WI
• Travel Requirements – There would be travel opportunities up to 10% with potential dealer site visits, factory training or industry events
• In addition to an inclusive compensation package, we offer a comprehensive benefits program including Medical/Dental/Vision, a matching 401k, tuition reimbursement, volunteer program, wellness activities, employee and family activities throughout the year and so much more!
• Applicants must be authorized to work in the United States
• Manitou Group is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientationm gender identity, national origin, age, veteran status or disability status.