Training Center Administrator

Manitou Bf; West Bend (WI); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid work

Medical/Dental/Vision benefits

401k matching

Tuition reimbursement

Job summary

Manitou Group in West Bend, Wisconsin, is seeking a Training Center Administrator to support planning and execution of technical training for the MNA team. You will handle administrative tasks, training registrations, invoicing, and on-site support at the West Bend center.

The role requires 3–5 years of related experience, strong communication, and proficiency with Google Workspace. A high school diploma or equivalent is expected, with associates or bachelor’s preferred.

Qualifications

• 3–5 years of experience in a similar role preferred.
• Experience in dealer environment is preferred.
• Proficient with Google suite solutions; strong administrative capabilities.

Responsibilities

• Technical Training Administration
• Manage training email blasts and communication
• Manage factory training and virtual training registrations
• Manage and support virtual training meeting entries
• Manage follow-up process for factory and virtual training
• Manage training invoicing
• Training Center / Factory training administration
• Manage factory training logistics (Schedule and support hotel reservation blocks/catering orders)
• Manage training center planning and administration
• Support training center events and activities (welcome trainees, forms, attendance lists…)
• Department General Administrative Support
• Support and monitor regional training activities
• Maintain and monitor technical training tracker
• Monitor and support technical publications tracker
• Provide feedback and suggestions for department processes
• Support development of technical training content
• Marketing topics: survey, feedbacks, design the training brochure/flyer
• Others Responsibilities
• Manage subsidiary training event planning
• Support technical training transformation project
• Manage Manitou Group University administrative tasks
• Monitor technical training “Assist” (after-sale tools) tickets and coordinate responses
• Data Entry – after training sessions, enter the training records into the systemS
• Locating machines for training – working with the dealer network to provide machines for training sessions
• Daily communication, supporting the dealer network – via email or phone
• Managing the training center supplies, snacks, drinks, etc.

Skills

Effective listening

Communication skills

Prioritization

Independent work

Analytical thinking

Education

High School diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Google Workspace

Job description

Manitou is purposefully committed to you, its people. Based on a “One United Team” focus, we internationally cultivate our purpose-driven and agile work environment. As an equal opportunity employer, we cultivate, build and elevate our more than 6000 employees and their diversity across more than 30 countries we operate in. There are 6 main plants with locations in France, the USA, India, Italy and more than 30 subsidiaries all around the world.

Are you looking for a new opportunity? Join us to be part of our continuous success.

GENERAL ACCOUNTABILITY:

The Training Center Administrator position supports planning and execution of technical training efforts for the MNA technical training team. General duties include planning and administrative tasks for future training sessions, support of training sessions at the West Bend training center, and invoicing/other follow up efforts. The Training Administrator reports to the Regional Training Manager.

Given the diversity of tasks to be accomplished, you will need to be versatile, dynamic and organized! You will need to be familiar with the company’s environment, its businesses, and have the ability to listen and communicate in order to take into account all of the personnel’s needs. Administrative tasks are part of their daily work. In addition, a good legal knowledge of training is an important asset.

DUTIES & RESPONSIBILITIES:

• Technical Training Administration
• Manage training email blasts and communication
• Manage factory training and virtual training registrations
• Manage and support virtual training meeting entries
• Manage follow-up process for factory and virtual training
• Manage training invoicing
• Training Center / Factory training administration
• Manage factory training logistics (Schedule and support hotel reservation blocks/catering orders)
• Manage training center planning and administration
• Support training center events and activities (welcome trainees, forms, attendance lists…)
• Department General Administrative Support
• Support and monitor regional training activities
• Maintain and monitor technical training tracker
• Monitor and support technical publications tracker
• Provide feedback and suggestions for department processes
• Support development of technical training content
• Marketing topics: survey, feedbacks, design the training brochure/flyer
• Others Responsibilities
• Manage subsidiary training event planning
• Support technical training transformation project
• Manage Manitou Group University administrative tasks
• Monitor technical training “Assist” (after-sale tools) tickets and coordinate responses
• Data Entry – after training sessions, enter the training records into the systemS
• Locating machines for training – working with the dealer network to provide machines for training sessions
• Daily communication, supporting the dealer network – via email or phone
• Managing the training center supplies, snacks, drinks, etc.

EXPERIENCE:

• 3-5 years of experience preferred in a pertinent/similar role
• Experience in dealer environment is preferred

EXPERTISE:

• Effective listening, oral, and written communication skills
• Effective prioritization of daily and weekly activities
• Experience with and understanding of Google suite solutions
• Ability to work independently
• Good communication skills, both oral and written
• Ability to analyze and summarize

EDUCATION:

• A High School education or equivalent, Associate or Bachelor’s degree preferred.

INTERNAL & EXTERNAL CONNECTIONS:

• HR, commercial training, and other internal departments using the training center
• Trainees from the dealer network
• Caterers and other outside vendors

What does MANITOU Group offer?

• Base Pay Range between $20.00 – $22.50 per hour plus a potential quarterly bonus based on performance metrics
  • *Actual pay determined by experience level, skills, qualifications & work location
• This position is located in West Bend, WI
• Hybrid Position – after onboarding is completed, would have the opportunity to work remotely 1 day/week
• In addition to an inclusive compensation package, we offer a comprehensive benefits program including Medical/Dental/Vision, a matching 401k, tuition reimbursement, volunteer program, wellness activities, employee and family activities throughout the year and so much more!
• Applicants must be authorized to work in the United States
• Manitou Group is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status or disability status.