Sales Operations Coordinator

Manitou Group; West Bend (WI); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Onsite in West Bend, WI

Hybrid work up to 2 days/week after on

Medical/Dental/Vision

401k matching

Tuition reimbursement

Wellness programs

Job summary

Manitou Group is seeking a Sales Operations Coordinator in West Bend, WI, to act as the primary internal contact for a portfolio of North American dealers. The role integrates marketing, finance, and promotional programs to drive machine sales growth and aligns with Regional Sales Managers to optimize territory development.

The ideal candidate has 2–3 years in inside sales, strong communication skills, and a proactive mindset.

Qualifications

• 2-3 years of experience in an inside sales role.
• Excellent oral and written communication skills.
• Must possess a positive, can-do attitude.
• Excellent personal and interpersonal skills, fostering effective collaboration.
• Demonstrates proactive thinking and strong problem solving skills.

Responsibilities

• Dedicated Account Management Support for a group of dealers/subsidiaries.
• Oversee end-to-end order lifecycle from entry to production to logistics.
• Serve as primary dealer liaison via phone and email for updates and issue resolution.
• Drive process optimization and provide business insights beyond routine data entry.
• Collaborate cross-functionally with dealers, manufacturing, credit, and shipping.

Skills

Communication skills

Problem solving

Teamwork

Adaptability

Quick learner

Education

Bachelor's degree

Tools

Google Suite

Excel

ERP software

Job description

Manitou is purposefully committed to you, its people. Based on a "One United Team" focus, we internationally cultivate our purpose-driven and agile work environment. As an equal opportunity employer, we cultivate, build and elevate our more than 6000 employees and their diversity across more than 30 countries we operate in. There are 6 main plants with locations in France, the USA, India, Italy and more than 30 subsidiaries all around the world.

Are you looking for a new opportunity? Join us to be part of our continuous success.

GENERAL ACCOUNTABILITY

Located at Manitou North America's headquarters in West Bend, WI, the Sales Operations Coordinator serves as the primary strategic internal contact for an assigned portfolio of North American dealers. This high-impact role is responsible for nurturing dealer relationships and driving machine sales growth by integrating marketing, finance, and promotional programs. By partnering proactively with Regional Sales Managers (RSMs), the incumbent ensures synchronized territory development and establishes a benchmark for organizational excellence in customer service.

DUTIES & RESPONSIBILITIES

Dedicated Account Management Support: Act as the primary internal account caretaker for a designated group of dealers and subsidiaries, as strategically assigned by the Sales Operations Director.

End-to-End Order Lifecycle Oversight: Secure, review, and audit equipment orders submitted via the dealer portal and direct email channels. Ensure precise entry into the ERP system and maintain active oversight of every order from structural configuration through factory production to final logistics.

Primary Dealer Liaison: Serve as the definitive central touchpoint for assigned dealers, managing daily professional communications via phone and email to provide transparent updates and resolve issues.

Process Optimization & Analysis: Drive high-accuracy efficiency across the sales pipeline, analyzing transactional trends to provide proactive business insights that go beyond routine data entry and basic order processing.

Cross-Functional Collaboration: Function as the primary operational link between dealers, manufacturing/production lines, corporate credit, and shipping terminals to rapidly resolve customer service blockages and secure timely order releases.

Inbound Program Expertise: Field and accurately resolve incoming dealer inquiries regarding machine availability, current marketing campaigns, commercial finance programs, and dealer portal technical navigation.

Policy Enforcement: Educate and guide dealers on company policies, distribution procedures, and ordering compliance standards to streamline channel efficiency.

Lead Ingestion & Coordination: Systematically capture, qualify, and route incoming sales leads to the appropriate sales team members, ensuring zero latency in territory follow-ups.

Orderbook Data Analytics: Audit and analyze the Customer Orderbook against core operational metrics to ensure accurate sizing, track backlogs, and guarantee full alignment with manufacturing capacity and quarterly business goals.

Operational Continuity: Execute special projects, logistics audits, and other duties as assigned by management to support the broader corporate sales strategy.

EXPERIENCE

2-3 years of experience in an inside sales role, demonstrating a strong understanding of sales processes and supporting the sales team effectively.

Excellent oral and written communication skills, with a thorough understanding of various communication methods and their appropriate use in different situations.

Must possess a positive, "can-do" attitude.

Excellent personal and interpersonal skills, fostering effective collaboration and teamwork.

Demonstrates proactive thinking and strong problem solving skills.

Quick learner with the ability to adapt to changing environments and processes.

Familiar with Google Suite, Excel, web-site navigation and ERP software.

Knowledge of the construction, agricultural, or industrial equipment landscape.

EDUCATION

Bachelor's degree in Business, Communications, or a related field preferred. Relevant professional experience may be substituted for a formal degree.

INTERNAL & EXTERNAL CONNECTIONS

External: Dealers and Key Accounts, Freight Companies

What does MANITOU Group offer?

• Base Pay Range between $25.00 - $33.00 per hour, plus a potential quarterly bonus based on performance metrics
  • *Actual pay determined by experience level, skills, qualifications & work location
• This position is located onsite in West Bend, WI
• Hybrid Position - Opportunity to work remotely up to 2 days/week after onboarding is completed
• In addition to an inclusive compensation package, we offer a comprehensive benefits program including Medical/Dental/Vision, a matching 401k, tuition reimbursement, volunteer program, wellness activities, employee and family activities throughout the year and so much more!
• Applicants must be authorized to work in the United States.
• Manitou Group is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status or disability status.