Inside Sales Representative - Kitchen & Bath

US LBM; Rockford (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

US LBM is seeking an Inside Sales Representative to assist with new and existing customer sales and provide product support for kitchen and bath projects. Responsibilities include quotes, design estimates, and coordinating deliveries and installations across divisions.

Ideal candidates have 1–3 years in kitchen and bath sales, strong communication skills, and the ability to manage orders and pricing. This full-time role focuses on building relationships and growing business opportunities at our

Qualifications

• High School Diploma or GED required.
• 1-3 years in kitchen and bath industry with basic product knowledge.
• 1-3 years inside sales experience preferred.

Responsibilities

• Respond to customer inquiries regarding product selection, orders, prices, quotations, complaints, and scheduling deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Enter work orders, credit returns, return authorizations, pick tickets, and service requests; file paperwork accordingly.
• Coordinate purchase and delivery of special products; obtain pricing specs, uses and availability.
• Manage project schedules by coordinating with outside sales, jobsites, and assigned customers.
• Research credits, returns, and late payments as needed.
• Check back orders and resolve outstanding issues; resolve billing problems.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.
• Kitchen and bath design and estimating.

Skills

Interpersonal skills

Customer relations

Oral and written communication

Product knowledge

Inventory awareness

Computer and calculator operation

Walks in yards and plants

Education

High School Diploma or GED

2020 design experience preferred

Tools

Cash register familiarity

Job description

Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM provides a wide range of building materials to construction professionals, combining the advantages of our national scale with the excellent service levels, expertise, entrepreneurial culture and customer relationships of our local brands.

As a people-first company, passionate about continuous improvement, US LBM is proud to provide our associates access to the resources, training and developmental opportunities to empower them to succeed today, while growing professionally and preparing for the challenges of tomorrow.

A Brief Overview

The Inside Sales Representative assists with new and existing customer sales and provides product support to kitchen and bath sales representatives. This position provides quotes and product dimension information, both in person and over the phone.

What You Will Do

• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
• Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
• Researches credits, returns, and late payments as needed.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.
• Kitchen and bath design and estimating.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to Company’s commitment to workplace safety.
• Participate in and complete assigned trainings.

Education Qualifications

• High School Diploma or GED required.
• 2020 design experience preferred.

Experience Qualifications

• 1-3 years of experience in kitchen and bath industry with basic knowledge of product and application required.
• 1-3 years of inside sales experience preferred.

Skills And Abilities

• Ability to operate computer, calculator and cash register.
• Knowledge of building supplies, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills and excellent oral and written communication skills.
• Should be familiar with inventory and inventory control.
• Must be able to walk throughout yards, plants and offices.

Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.