Inside Sales Representative- Kitchen and Bath

US LBM; Lake Elmo (MN); On-site; USD 28,000 - 34,000; Full time

Job summary

Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM, provide building materials to construction professionals with local service and national scale.

Inside Sales Representative supports new and existing customers, providing quotes and product information both in person and over the phone. Pay rate ranges from $20 to $25 per hour, depending on experience, with an emphasis on timely quotes and accurate order processing.

Qualifications

• Excellent interpersonal and customer relations skills.
• Strong oral and written communication abilities.
• Ability to operate computer, calculator, and cash register.

Responsibilities

• Respond to customer inquiries regarding product selection, order placement, pricing and quotations, complaints, and delivery scheduling.
• Initiate calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work orders and related documents.
• Coordinate purchase and delivery of special products; gather pricing, specifications, uses and availability.
• Schedule projects by coordinating with outside sales, jobsites, and customers.
• Maintain stock levels on sales floor and stockroom.
• Research credits, returns, and late payments as needed.
• Check back orders and resolve issues; assist with pricing and price lists.
• Develop and grow professional relationships with customers; resolve jobsite issues.

Education

High School Diploma or GED

Job description

Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM provides a wide range of building materials to construction professionals, combining the advantages of our national scale with the excellent service levels, expertise, entrepreneurial culture and customer relationships of our local brands.

As a people-first company, passionate about continuous improvement, US LBM is proud to provide our associates access to the resources, training and developmental opportunities to empower them to succeed today, while growing professionally and preparing for the challenges of tomorrow.

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A Brief Overview

The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone.

Pay Rate: $20-$25 per hour, depending on experience

What you will do

• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
• Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
• Maintains stock levels on the sales floor and in the stockroom.
• Researches credits, returns, and late payments as needed.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to Company’s commitment to workplace safety.
• Participate in and complete assigned trainings.

Education Qualifications

• High School Diploma or GED required.

Experience Qualifications

• 1-3 years of experience in building material industry with basic knowledge of product and application required.
• 1-3 years of inside sales experience preferred.

Skills and Abilities

• Ability to operate computer, calculator and cash register.
• Knowledge of building supplies, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills and excellent oral and written communication skills.
• Should be familiar with inventory and inventory control.
• Must be able to walk throughout yards, plants and offices.

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Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.