Inside Sales Representative (ISR)

Heritage Vet Partners; Sunnyside (WA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Commission opportunities

Health, dental, and vision insurance

Paid time off

401(k) retirement plan

Company-paid training

Career growth opportunities

Job summary

Cyon Livestock Solutions in Sunnyside, WA is seeking an Inside Sales Representative to provide exceptional customer service, support outside sales, and manage orders in a fast-paced agricultural setting.

The ISR will handle billing inquiries, assist with veterinary compliance tasks, coordinate with OSRs, and help ensure accurate records while maintaining strong client relationships. Comfort with meeting deadlines and multitasking in a team-focused environment is expected.

Qualifications

• Excellent communication, interpersonal, and organizational skills.
• Valid driver's license with a clean driving record.
• Proficiency with Microsoft Office applications.
• Ability to manage multiple tasks while maintaining accuracy and attention to detail.
• Successful completion of a background check.
• Agricultural industry experience or product knowledge preferred.
• Sales, customer service, or order management experience preferred.

Responsibilities

• Provide professional customer support by phone and in person.
• Receive and process customer orders accurately and efficiently.
• Answer billing inquiries and assist with account-related questions.
• Conduct customer outreach and follow-up communications.
• Support Outside Sales Representatives with planning, scheduling, and administrative tasks.
• Order management and logistics: enter orders, place orders, use PO and SO systems, create/pack/ship products, pickup/delivery as needed.
• Assist with VCPR compliance, script processing, and HerdTrax-related tasks.
• Attend industry meetings, trade events, and networking opportunities to strengthen customer relationships.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Driver's license

Tools

Microsoft Office

Job description

Location

Sunnyside, WA

Job Type

Full-Time

Schedule

Monday–Friday, 8:00 AM–4:30 PM

Salary

$40,000–$60,000 annually, based on experience, with potential performance-based commissions

Position Overview

We are seeking a motivated and organized Inside Sales Representative (ISR) to join our team. This role is responsible for providing exceptional customer service, supporting outside sales activities, managing orders, and assisting with veterinary compliance and customer programs. The ideal candidate will possess strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced agricultural environment.

Key Responsibilities

• Customer Service & Sales Support

• Provide professional customer support by phone and in person.


• Receive and process customer orders accurately and efficiently.


• Answer billing inquiries and assist with account-related questions.


• Conduct customer outreach and follow-up communications.


• Support Outside Sales Representatives (OSRs) with planning, scheduling, and administrative tasks.

• Order Management & Logistics

• Receive customer orders and enter them into company systems.


• Place orders with distributors and vendors.


• Utilize Purchase Order (PO) and Sales Order (SO) systems.


• Create, label, package, and ship products.


• Pick up products from suppliers and occasionally deliver products to customers as needed.

• Veterinary & Compliance Support

• Assist with maintaining compliance related to Veterinary-Client-Patient Relationships (VCPR).


• Support prescription (script) processing and related documentation.


• Provide HerdTrax support and assist with other veterinary administrative tasks.


• Maintain accurate records and ensure compliance requirements are met.

• Industry Engagement

• Attend industry meetings, trade events, and networking opportunities.


• Represent the company professionally and help strengthen customer relationships.

Qualifications

Required

• Excellent communication, interpersonal, and organizational skills.


• Valid driver's license with a clean driving record.


• Proficiency with Microsoft Office applications


• Ability to manage multiple tasks while maintaining accuracy and attention to detail.


• Successful completion of a background check.

Preferred

• Agricultural industry experience or product knowledge.


• Sales, customer service, or order management experience.

Benefits

• Competitive pay with performance-based commission opportunities.


• Health, dental, and vision insurance (if applicable).


• Paid time off and paid holidays.


• 401(k) retirement plan with company match (if offered).


• Company-paid training and professional development.


• Supportive team environment and career growth opportunities.

Cyon Livestock Solutions is an Equal Opportunity Employer