Inside Sales Representative II

Vallen

United States

Remote

USD 33,000 - 36,000

Full time

3 days ago

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Benefits offered by this job

Health Insurance

401K with company match up to 6%

Employer-paid Life Insurance

Disability Benefits

Paid Time Off

Tuition Reimbursement

Employee Discounts

Job summary

Vallen Distribution, Inc. is seeking an Inside Sales Representative to cultivate relationships with customers, process orders, and ensure product availability.

The role serves as the primary contact for assigned customers on service offerings, pricing, scheduling, and shipping inquiries, while identifying upsell opportunities and collaborating with sales teams. The ISR will remotely engage current and potential customers, generate leads, assist with quotes, and provide post-sale training and

Qualifications

Bachelor's degree or 3–5 years inside sales experience or equivalent combination of education and experience.
Strong written and verbal communication; ability to handle difficult customer situations with diplomacy.
Ability to read and interpret documents and write routine reports and correspondence.

Responsibilities

Remotely contact current and potential customers to grow prospects and sales.
Generate and refer leads for new/enhanced sales opportunities.
Assist with preparing sales quotes, bids, and proposals.
Provide post-sale training, support, and service transition.
Identify upselling opportunities and introduce new products to customers.
Ensure compliance with pricing and freight policies and customer contracts.
Support large project development and account implementations.
Collaborate with sales teams to identify and solicit new business opportunities.

Skills

Customer communication

Sales prospecting

Problem solving

B2B sales

Education

Bachelor's degree

Inside sales experience

Job description

Vallen's Inside Sales Representative (ISR) is responsible for providing exceptional service to Vallen's customers by cultivating relationships, receiving, and processing purchase orders, ensuring product availability, monitoring delivery dates, and resolving order processing issues in a timely manner. They are the primary point of contact for assigned customers for Vallen service offerings, pricing, scheduling, and shipping inquiries. They introduce new products to customers, identify upselling opportunities and contribute to identifying customer cost savings. In collaboration with Vallen's sales teams, they may also assist with identifying and soliciting new business opportunities within assigned segments.

Essential Job Duties and Responsibilities:

Remotely contacts current and potential customers to grow prospects and sales following Vallen's inside sales methodology and processes.
Generates and refers leads for new and/or enhanced sales opportunities to the Vallen sales team.
Assists with preparing sales quotes, bids, and proposals.
Provides post-sale training, support, and service transition.
Verbally persuasive with the ability to show empathy and articulate value.
Drives utilization of digital tools.
Enters requests for material to be stocked for customers.
Service
- Resolve customer complaints immediately.
- Monitor segment performance through working of daily, weekly, monthly required reports.
- Ensures compliance to service KPI Goals.
Working Capital
- Manage company assets appropriately
- Ensures adequate and timely billing of customer orders.
- Ensures timely resolution of Accounts Receivable disputes.
Compliance
- Ensure all compliance to all customer contracts.
- Ensures adherence to all pricing & freight policies.
- Ensure compliance to company SOP's and Internal Control Standards.
Implementations
- Assist in proposals and large project development.
- Ensure all new account implementations are executed to the implementation plan.
- Ensure that service levels meet or exceed customer expectations to limit customer churn.
Work with Vallen Business Partners to implement strategic initiatives.
Enable cross functional communication.

Requirements

Job Qualifications:

Bachelor's degree (B. A.) from four-year College or university; or three to five years inside sales experience and/or training; or equivalent combination of education and experience.

Ability to read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to interface in a customer responsive manner over the telephone and in person. Able to handle difficult customer situations with diplomacy.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. A

The individual must be entrepreneurial and assertive and possess the experience, skills, and attitude to be able to achieve the company's market share/revenue goals.

Work Environment & Physical Demands:

Reasonable accommodations will be evaluated and may be implemented to enable individuals with disabilities to perform essential functions of this position.

This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc.
The work environment is generally favorable. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
Long periods of time working on a computer and performing repetitive key-boarding activities.
Long periods of time performing work over the phone and participating in group conference calls.
Frequently required to sit and/or stand.
May be required to occasionally lift and/or move up to 10 pounds.

Target Pay Range: $24.00-$26.00

Additional Locations

Remote , United States

Bonus Eligibility

Eligible: Yes. Overtime must be approved by your Manager

Medical, Dental & Vision Insurance for Single, Employee + Spouse or Children & Family Coverage
401K with discretionary company match of $.50 on the $1.00 up to 6% of pay - (US positions only)
Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents
Employer-paid Short Term & Long Term Disability Benefits and Parental Leave (and any leave required under federal, state and local laws)
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off (Vacation & Sick Days) -
80-160 hours of vacation time based on seniority, accrued each month and pro-rated from date of hire. 40-56 hours of sick time per year based on seniority and advanced upon hire.
Employee Assistance Program
Employee Resource Groups for networking and team building
Tuition Reimbursement Program
Employee Referral ProgramSafety Shoe and Safety Glasses reimbursement (based on position)
Employee Discounts through BenefitHub