Inside Sales Representative II

Vallen Distribution; United States; Presencial; USD 33 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, and Vision Insurance

401(k) with discretionary companymatch

Employer-paid Life Insurance

Disability Benefits

Paid Time Off

Resumo da oferta

Vallen’s Inside Sales Representative is responsible for providing exceptional service to customers by cultivating relationships, receiving and processing purchase orders, ensuring product availability, and resolving order issues in a timely manner.

They are the primary contact for pricing, scheduling, and shipping inquiries, and they introduce new products to customers while identifying upsell opportunities.

Qualificações

• Bachelor's degree from four-year college or university, or 3–5 years inside sales experience.
• Ability to read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals.
• Ability to interface in a customer-responsive manner over the telephone and in person.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Entrepreneurial and assertive with the goal of achieving company targets.

Responsabilidades

• Remotely contacts current and potential customers to grow prospects and sales.
• Generates and refers leads for new sales opportunities.
• Assists with preparing quotes, bids, and proposals.
• Provides post-sale training, support, and service transition.
• Resolve customer complaints and monitor KPIs.
• Manage accounts receivable and ensure timely billing and collections.

Conhecimentos

Customer service communication

Telephone & in-person interaction

Reading and interpreting instructions

Basic math calculations

Formação académica

Bachelor's degree

3-5 years inside sales experience

Ferramentas

CRM software

Microsoft Office

Descrição da oferta de emprego

Why Join Our Team?

At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen's success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates.

Benefits at Vallen

• Medical, Dental, and Vision Insurance
• Medical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family Coverage
• 401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only)
• Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents
• Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws)
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off (Vacation and Sick Days): 80-160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire. 40-56 hours of sick time per year based on seniority and advanced upon hire.
• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays
• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety shoe and safety glasses reimbursement (based on position)
• Employee discounts through BenefitHub
• Advancement opportunities
• Vallen complies with all minimum wage laws
• We accept applications on an ongoing basis

Position Summary:

Vallen's Inside Sales Representative (ISR) is responsible for providing exceptional service to Vallen's customers by cultivating relationships, receiving, and processing purchase orders, ensuring product availability, monitoring delivery dates, and resolving order processing issues in a timely manner. They are the primary point of contact for assigned customers for Vallen service offerings, pricing, scheduling, and shipping inquiries. They introduce new products to customers, identify upselling opportunities and contribute to identifying customer cost savings. In collaboration with Vallen's sales teams, they may also assist with identifying and soliciting new business opportunities within assigned segments.

Essential Job Duties and Responsibilities:

• Sales
  • Remotely contacts current and potential customers to grow prospects and sales following Vallen's inside sales methodology and processes.
  • Generates and refers leads for new and/or enhanced sales opportunities to the Vallen sales team.
  • Assists with preparing sales quotes, bids, and proposals.
  • Provides post-sale training, support, and service transition.
  • Verbally persuasive with the ability to show empathy and articulate value.
  • Drives utilization of digital tools.
  • Enters requests for material to be stocked for customers.
• Service
  • Resolve customer complaints immediately.
  • Monitor segment performance through working of daily, weekly, monthly required reports.
  • Ensures compliance to service KPI Goals.
• Working Capital
  • Manage company assets appropriately
  • Ensures adequate and timely billing of customer orders.
  • Ensures timely resolution of Accounts Receivable disputes.
• Compliance
  • Ensure all compliance to all customer contracts.
  • Ensures adherence to all pricing & freight policies.
  • Ensure compliance to company SOP's and Internal Control Standards.
• Implementations
  • Assist in proposals and large project development.
  • Ensure all new account implementations are executed to the implementation plan.
  • Ensure that service levels meet or exceed customer expectations to limit customer churn.
• Vallen Team
  • Work with Vallen Business Partners to implement strategic initiatives.
  • Enable cross functional communication.

Job Qualifications

Bachelor's degree (B. A.) from four-year College or university; or three to five years inside sales experience and/or training; or equivalent combination of education and experience.

• Ability to read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Ability to interface in a customer responsive manner over the telephone and in person. Able to handle difficult customer situations with diplomacy.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. A

The individual must be entrepreneurial and assertive and possess the experience, skills, and attitude to be able to achieve the company's market share/revenue goals.

Work Environment & Physical Demands:

Reasonable accommodations will be evaluated and may be implemented to enable individuals with disabilities to perform essential functions of this position.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc.
• The work environment is generally favorable. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
• Long periods of time working on a computer and performing repetitive key-boarding activities.
• Long periods of time performing work over the phone and participating in group conference calls.
• Frequently required to sit and/or stand.
• May be required to occasionally lift and/or move up to 10 pounds.

Target Pay Range: $24.00-$26.00

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Equal Opportunity Employer - Ethnically and Culturally Diverse/Females/Veterans/Disabled/Sexual Orientation/Gender Identity