Inside Sales Representative I

Vallen; Cessna (KS); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance for

401K with company match up to 6%

Life Insurance

Short/Long Term Disability

Paid Time Off

Tuition Reimbursement

Employee Discounts

Safety Shoe & Safety Glasses Reimburse

Employee Resource Groups

Job summary

Vallen Distribution, Inc. is seeking an Inside Sales Representative to cultivate customer relationships, process orders, and ensure product availability.

You will be the primary contact for service offerings, pricing, scheduling, and shipping inquiries, and you will identify upsell opportunities. You will collaborate with the sales team to pursue new business in assigned segments, prepare quotes, and support customers through post-sale training and service transitions.

Qualifications

• Bachelor's degree or 3–5 years inside sales experience or equivalent combination.
• Ability to read and interpret documents and write routine reports.
• Ability to interface with customers over the phone and in person with diplomacy.
• Ability to calculate discounts, interest, commissions, and other figures.
• Entrepreneurial and assertive mindset to achieve revenue goals.
• Experience aiming to grow market share and revenue.

Responsibilities

• Remotely contact current and potential customers to grow prospects and sales.
• Generate and refer leads to the sales team.
• Assist with preparing quotes, bids, and proposals.
• Provide post-sale training, support, and service transition.
• Resolve customer issues with empathy and value articulation.
• Drive use of digital tools and monitor KPIs and reports.
• Ensure timely billing and resolution of AR disputes.
• Ensure compliance with contracts, pricing, and SOPs.
• Assist in large project proposals and implementations.
• Collaborate with partners to implement strategic initiatives.

Skills

Customer service

Communication

Numerical skills

Entrepreneurial

Education

Bachelor's degree

Job description

Vallen's Inside Sales Representative (ISR) is responsible for providing exceptional service to Vallen's customers by cultivating relationships, receiving, and processing purchase orders, ensuring product availability, monitoring delivery dates, and resolving order processing issues in a timely manner. They are the primary point of contact for assigned customers for Vallen service offerings, pricing, scheduling, and shipping inquiries. They introduce new products to customers, identify upselling opportunities and contribute to identifying customer cost savings. In collaboration with Vallen's sales teams, they may also assist with identifying and soliciting new business opportunities within assigned segments.

Essential Job Duties and Responsibilities:

• Remotely contacts current and potential customers to grow prospects and sales following Vallen's inside sales methodology and processes.
• Generates and refers leads for new and/or enhanced sales opportunities to the Vallen sales team.
• Assists with preparing sales quotes, bids, and proposals.
• Provides post-sale training, support, and service transition.
• Verbally persuasive with the ability to show empathy and articulate value.
• Drives utilization of digital tools.
• Enters requests for material to be stocked for customers.
• Service
  • Resolve customer complaints immediately.
  • Monitor segment performance through working of daily, weekly, monthly required reports.
  • Ensures compliance to service KPI Goals.
• Working Capital
  • Manage company assets appropriately
  • Ensures adequate and timely billing of customer orders.
  • Ensures timely resolution of Accounts Receivable disputes.
• Compliance
  • Ensure all compliance to all customer contracts.
  • Ensures adherence to all pricing & freight policies.
  • Ensure compliance to company SOP's and Internal Control Standards.
• Implementations
  • Assist in proposals and large project development.
  • Ensure all new account implementations are executed to the implementation plan.
  • Ensure that service levels meet or exceed customer expectations to limit customer churn.
• Work with Vallen Business Partners to implement strategic initiatives.
• Enable cross functional communication.

Requirements

Job Qualifications:

• Bachelor's degree (B. A.) from four-year College or university; or three to five years inside sales experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Ability to interface in a customer responsive manner over the telephone and in person. Able to handle difficult customer situations with diplomacy.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. A
• The individual must be entrepreneurial and assertive and possess the experience, skills, and attitude to be able to achieve the company's market share/revenue goals.

Work Environment & Physical Demands:

• Long periods of time working on a computer and performing repetitive key-boarding activities.
• Work may be in a manufacturing environment and could have exposure to dirt, smoke, heat, cold, etc.
• Safety protection may be required while in the customer's facility (hand, foot, and eye or other as dictated by the customer's safety protocols).
• Overtime hours may be required with little advanced notice.
• While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee may be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, ability to adjust focus, and may require the ability to distinguish color.

Bonus Eligibility

Ineligible

Eligible: Yes. Overtime must be approved by your Manager

• Medical, Dental & Vision Insurance for Single, Employee + Spouse or Children & Family Coverage
• 401K with discretionary company match of $.50 on the $1.00 up to 6% of pay - (US positions only)
• Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents
• Employer-paid Short Term & Long Term Disability Benefits and Parental Leave (and any leave required under federal, state and local laws)
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off (Vacation & Sick Days) -
  80-160 hours of vacation time based on seniority, accrued each month and pro-rated from date of hire. 40-56 hours of sick time per year based on seniority and advanced upon hire.
• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety Shoe and Safety Glasses reimbursement (based on position)
• Employee Discounts through BenefitHub

Vallen complies with all minimum wage laws

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