Inside Sales Representative I - IDP

W&O; Fort Lauderdale (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

W&O in Fort Lauderdale, FL seeks an Inside Sales Representative I to act as the primary liaison between customers and the company. You will translate customer needs into winning proposals for new products, complex systems, applications, and work-in-progress jobs, while negotiating competitive prices and presenting compelling offers.

Role requires understanding customer requirements, selecting solutions, and collaborating with account managers and operations to ensure timely quotes and orders.

Qualifications

• Bachelor's degree in business or engineering preferred, or equivalent technical school certification.
• Alternatively, at least 2 years of experience in a customer-facing role within the relevant industry.

Responsibilities

• Develop and maintain knowledge of the company's services, product lines, sales territories, product applications, and pricing structures.
• Understand and apply OEM relationships to the Customer Service Process.
• Review, process, and submit customer orders
• Quoting products and assemblies.
• Verifying pricing. Sourcing material
• Collaborate with Account Managers, Operations, and Production Coordinators to address customer service issues.
• Build and maintain customer trust in the company as a quality, value-added solutions provider.
• Assist Inside Sales Representatives and Managers within the vertical and occasionally other vertical teams with similar duties and responsibilities.

Skills

Communication

MS Office

Quality procedures

Technical training

Product knowledge

Valves knowledge

Chemical markets

Reading & comprehension

Independent work

Education

Bachelor's degree in business or engineering

Equivalent technical certification

2+ years customer-facing experience

Tools

CRM systems

ERP systems

Pricing software

Job description

Summary

The Inside Sales Representative I serves as the primary liaison between our customers and our company, translating customer needs into winning proposals for new products, complex systems, applications, and WIP jobs. This role requires the ability to accurately understand customer requirements, select and size appropriate solutions, negotiate competitive prices from suppliers, and present compelling offers to customers.

Summary

The Inside Sales Representative I serves as the primary liaison between our customers and our company, translating customer needs into winning proposals for new products, complex systems, applications, and WIP jobs. This role requires the ability to accurately understand customer requirements, select and size appropriate solutions, negotiate competitive prices from suppliers, and present compelling offers to customers.

Responsibilities

• Develop and maintain a thorough knowledge of the company's services, product lines, sales territories, product applications, and pricing structures.
• Understand and apply OEM relationships to the Customer Service Process.
• Review, process, and submit customer orders
• Quoting products and assemblies.
• Verifying pricing. Sourcing material
• Collaborate with Account Managers, Operations, and Production Coordinators to address customer service issues.
• Build and maintain customer trust in the company as a quality, value-added solutions provider.
• Assist Inside Sales Representatives and Managers within the vertical and occasionally other vertical teams with similar duties and responsibilities.

Positional Requirements & Qualifications

Education & Experience:

• Bachelor's degree in business or engineering preferred, or equivalent technical school certification.
• Alternatively, at least 2 years of experience in a customer-facing role within the relevant industry.

Skills & Abilities

• Proficiency in quality standardization procedures and computer systems.
• Completion of computer-based technical training.
• Completion of applicable product type instructor-led technical training.
• Successful completion of customer experience training
• Successful completion of shop orientation hours for assigned product vertical
• Successful completion of the level I assessments for the assigned product vertical
• Strong written and verbal communication skills
• Basic knowledge of valves and related products
• Basic understanding of the chemical, refining and power markets
• Intermediate knowledge of Microsoft Office software
• Basic mechanical aptitude
• Ability to perform job function with little supervision
• Clear background check and drug/alcohol screening

Essential Physical Functions

• Travel: less than 5%
• Lifting up to 20 pounds
• Bending, stooping, walking

This job description is intended to describe the general nature and level of the work being performed. This is not an exhaustive list of all duties and responsibilities. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.