Inside Sales Representative Entry Level

Eurofins USA Consumer Product Testing; Plano (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Excellent full-time benefits including

Life and disability insurance

401(k) with company match

Paid vacation and holidays

Job summary

Eurofins USA Consumer Product Testing in Plano, TX is seeking a CRM/Administrative Coordinator to support sales executives with quotations, orders and CRM duties. You will host clients at the lab, manage data in CRM systems, and help ensure timely follow-up on proposals and projects.

The role requires strong organizational and communication skills, the ability to work with management at all levels, and proficiency in Microsoft Office and CRM platforms.

Qualifications

• This is a high-profile role requiring collaboration with sales and project coordination teams.
• Excellent organizational and interpersonal skills.
• Able to work with all levels of management and staff as a team member.
• Ability to work independently with minimal supervision.
• Performs well under pressure in a fast-paced environment.
• Strong written and electronic communication skills.
• Proficient in Microsoft Office applications (Word, Outlook, Excel, Visio) and Internet Explorer.

Responsibilities

• Support quotations, orders and CRM duties with assigned sales executives.
• Provide onsite support for remote Sales Executives including hosting customers at the lab.
• Follow up with customers and prospects on inquiries and proposals.
• Data entry, project setup, CRM updates and new vendor/accounts processing.
• Maintain Dynamics CRM and Salesforce databases.
• Add customer companies/contacts information to the database.
• Ensure data accuracy during RFQ processing.
• Support project coordination to maintain existing accounts and customer satisfaction.
• Outbound calling and emailing from databases to re-engage passive accounts.
• Assist with company events and miscellaneous administrative tasks.

Skills

Organizational skills

Interpersonal skills

Communication

Independent work

Microsoft Office

Attention to detail

Tools

Dynamics CRM

Salesforce

Job description

Job Description

** Responsibilities:

• Work with assigned sales executives providing support with quotations, orders and CRM related duties.
• Provide onsite support for all remote Sales Executives when needed including receiving and hosting customers at the lab, following up on action items with Department Managers, and other duties as requested.
• Follow up with customers and prospects on inquires and prepared proposals.
• Customer Service support including data entry, project set up, updating CRM, new vendor/accounts processing.
• Maintain & update Dynamics, CRM, Salesforce (OR OTHER) database.
  • Adding customer companies/contact’s information to database.
  • Ensure that all information input during request for quote processing is accurate and all relevant fields are completed.
  • Maintain relevant notes that pertain to a project or opportunity. This includes correspondence/communication between personnel and correspondence/communication between Project Coordinator (PC) and the customer.
• Support project coordination team to maintain existing customer accounts to ensure customer satisfaction with prompt and courteous service.
• Follow up promptly on completed projects as requested by project coordinator to receive customer feedback and next opportunities. Provide feedback from customers to Sales Executives, Department Managers, and leadership team as needed.
• Outbound calling and emailing from data bases as directed by Sales Manager, re-engagement with passive accounts.
• Interdepartmental support of company sponsored events or miscellaneous administrative tasks.
• Other duties as assigned.

Qualifications:

Qualifications

• This is a high profile position that requires interactions with sales and project coordination team.
• This position requires excellent organizational and interpersonal skills.
• The candidate must be able to work well and communicate effectively with all levels of management and staff as a team member and be able to work independently with minimal supervision.
• Must perform well under pressure in a fast paced environment.
• This position requires initiative, judgment and professionalism, and skill in composing a variety of written and electronic materials.
• The candidate should have excellent computer skill and superior proficiency at Microsoft Office applications (Work, Outlook, Excel, and Visio) and Internet Explorer.

Additional Information

What we offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA Consumer Product Testing is a Disabled and Veteran Equal Employment Opportunity employer.