Inside Sales Representative - Electrical Distribution Products

Faith Technologies Inc; Menasha (WI); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Faith Technologies Inc. in Menasha, WI, seeks an Inside Sales Representative for Switchgear and related products. This dynamic role includes ensuring exceptional customer service, processing orders efficiently, and maintaining client relationships. The ideal candidate will have a degree in a relevant field and some customer service experience, working closely with sales teams to drive sales growth.

The work schedule allows for flexibility, and the role may involve some travel. Faith Technologies is committed to fostering a healthy work-life balance.

Qualifications

• 0-3 years of customer service-related experience.
• Self-motivated and able to work independently as well as collaboratively within a team.
• Willingness to travel as needed for tradeshows.

Responsibilities

• Deliver exceptional customer service and drive sales growth.
• Respond promptly to customer inquiries via phone and email.
• Identify and address customer issues and concerns.

Skills

Communication skills

Relationship-building

Salesforce or similar CRM experience

Technical sales

Education

Bachelor’s or Associate’s degree in relevant field

Job description

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And – as “one of the Healthiest 100 Workplaces in America” – is focused on the mind/body/soul of team members through our Culture of Care. Faith Technologies Inc. (FTI) is currently seeking an Inside Sales Representative – Switchgear, Busway, Switchboards, Panelboards, Transformers, MV Gear Products to join our Product Sales team. This position may be based in Menasha, WI, or Olathe, KS (Kansas City metro). Preferred experience with sales of Switchgear, Busway, Switchboards, Panelboards, transformer, MV Gear. The Inside Sales Representative, Products will be responsible for leveraging customer engagement opportunities (leads) from inbound interactions to identify, develop, document, and appropriately route sales opportunities to product sales teams. Works in a team‑selling atmosphere, collaborating with co‑workers, National Sales Managers, and regional sales teams to maximize FTI products’ engagement with all customers. If you are a driven individual with a passion for technical sales of OEM products, we invite you to apply and join our dynamic team.

KEY RESPONSIBILITIES

• Delivers exceptional customer service and drives sales growth through effective communication, product knowledge, and relationship‑building skills.
• Responds promptly and effectively to customer inquiries via phone and email, ensuring a positive and efficient conclusion.
• Identifies and addresses customer issues and concerns, leading to resolution in a timely manner.
• Maintains a thorough understanding of our products and their applications to assist customers effectively and provide accurate information.
• Efficiently processes orders, expedites requests, and other customer inquiries while keeping customer accounts updated ensuring accuracy and timeliness.
• Proactively keeps customers informed about their order status and any potential delays.
• Gathers and documents customer feedback to identify trends and areas for improvement, sharing insights with the team to enhance the customer experience.
• Accurately logs customer interactions and maintains detailed records of inquiries, orders, actions taken, and resolutions.
• Works closely with other departments, including sales managers, technical support, and logistics, to ensure seamless service delivery and resolve complex issues.
• Builds and maintains strong relationships with existing and potential clients by understanding their needs and presenting suitable solutions.
• Proactively reaches out to dormant and legacy customers to understand their requirements and provide tailored solutions.
• Guides clients through the sales process from initial contact to closing, ensuring a smooth and positive experience.
• Responds to customer inquiries and provides product information, technical support, and recommendations.
• Develops and maintains a deep understanding of our products to effectively communicate their benefits and address client inquiries.
• Performs other related duties as required and assigned.

MINIMUM REQUIREMENTS

• Education: Bachelor’s or Associate’s degree in relevant field preferred.
• Experience: 0-3 years of customer service‑related experience.
• Excellent communication, negotiation, and presentation skills.
• Ability to build and maintain strong client relationships.
• Self‑motivated and able to work independently as well as collaboratively within a team.
• Salesforce or similar CRM experience.
• Willingness to travel as needed for tradeshows.

TRAVEL

10-15%

WORK SCHEDULE

Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday – Friday. However, work may be performed at any day of the week to meet business needs.

WORK LOCATION

This position may be based in Menasha, WI, or Olathe, KS (Kansas City metro). Our roles include a high level of workplace and schedule flexibility to support a healthy work‑life balance.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time other than the TN1 Visa (Canadian).

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EEO STATEMENT

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.

E‑VERIFY PARTICIPATION

FTI participates in E‑Verify; please review the E‑Verify Participation and Department of Justice, Immigrant and Employee Rights Section (IER) Right to Work posters to review your legal rights and protections as a prospective employee: E-Verify Participation Poster (English/Spanish) IER Right-to-Work Poster (English/Spanish)