Inside Sales Representative / Customer Service

Berendsen Fluid Power; Boise (ID); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service / Inside Sales Representative to join their dynamic team. This role involves engaging with customers, generating quotes, and ensuring timely communication regarding orders. The ideal candidate will have a strong background in customer service, excellent communication skills, and a keen understanding of supply chain and distribution. The company offers competitive wages, comprehensive benefits, and a supportive work environment that values teamwork and dedication. If you're passionate about customer service and want to grow your career, this opportunity is perfect for you.

Benefits

Competitive Wage

Training Opportunities

Company matching 401K

Comprehensive medical benefits

Vision and Dental Insurance

Life and Disability Insurance

Paid Holidays

Floating Holidays

PTO (Vacation and Sick)

Qualifications

• Previous experience in Customer Service or Inside Sales is essential.
• Strong communication skills are a must for this role.

Responsibilities

• Respond to customer inquiries and generate quotes accurately.
• Proactively communicate with customers about orders and deliveries.

Skills

Interpersonal skills

Verbal communication

Written communication

Team collaboration

Data entry skills

Education

High School Diploma or Equivalent

Tools

Computer literacy

Job description

Customer Service / Inside Sales

Company Overview

Berendsen Fluid Power is one of North America’s largest distributors of hydraulic and pneumatic products and services. We have one of the largest dedicated field sales forces in both the hydraulics and pneumatics industries with 42 locations across the US and Canada. Berendsen associates enjoy excellent starting pay, comprehensive health benefits, work/life balance, performance incentives, advancement opportunities, and much more.

We are seeking a Customer Service / Inside Sales Representative for our Auburn, WA location. Ideal candidate should have previous experience in a Customer Service or Inside Sales role with a background in or general understanding of supply chain and distribution.

Duties and Essential Job Functions

1. Respond timely to all communication methods used by customers and outside sales to generate quotes, providing accurate price, delivery, and technical information upon request.
2. Enter customer quotes, orders, and change-orders in a timely and efficient manner, and communicate with all departments and vendors as necessary to ensure customer satisfaction.
3. Follow up with customers on outstanding quotes.
4. Proactively review open orders to ensure on-time delivery and address anticipated delays with vendors and customers.
5. Proactively communicate all changes that may impact customers or internal teams.
6. Interact effectively with customers to develop a personal awareness of their needs.
7. Work in a professional manner to resolve customers’ problems and issues, using all available resources.
8. Adhere to pricing policies as established by sales management to include freight recovery, using sell matrices, and contracts as applicable.
9. Communicate regularly and timely with the ISM and any other personnel regarding performance, complaints, inquiries, competitive activities, problems, market conditions or other pertinent information.
10. Inform all customers and prospects of established terms and conditions of sale.
11. Assure all adjustments, product returns, credits and other pertinent dealings are performed accurately and timely with proper documentation.
12. Schedule and participate in customer sales calls with ISM, Field Sales Reps, and Field Sales Managers as necessary.
13. Meet or exceed company forecasts and targets.
14. Assist with shipping and receiving activities as may be necessary for location.
15. Maintain digital files including customer purchase orders, RFQs, applications documents, etc.
16. Other duties as assigned by management.

Qualifications

1. High School Diploma or Equivalent.
2. Past experience in Customer Service or Inside Sales.
3. Must have strong interpersonal, verbal, and written communications skills.
4. Must work well in a team environment and be supportive of all functions to achieve objectives.
5. Computer literacy with good data entry skills and ability to learn new programs quickly.
6. Previous experience with supply chain and distribution is helpful.
7. Past experience with fluid power and motion control is a plus.

Why Berendsen?

Berendsen is a company full of employees with decades of loyal service. We believe there is no resource more valuable than our people. It is the talent, collective knowledge, training, and experience of our employees that will enable us to move ahead. In return for your hard work, we provide the following:

1. Competitive Wage.
2. Training Opportunities.
3. Company matching 401K (50% up to 8%).
4. Comprehensive medical benefits with both PPO and High Deductible with HSA options.
5. Company matching HSA contribution.
6. Vision and Dental Insurance.
7. Life and Disability Insurance.
8. Paid Holidays, Floating Holidays, PTO (Vacation and Sick).

Preferred Behaviors

1. Team Player: Works well as a member of a group.
2. Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
3. Dedicated: Devoted to a task or purpose with loyalty or integrity.