Inside Sales Representative

WM; Bannockburn (IL); On-site; USD 28,268 - 32,635; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Vacation

Stock Purchase Plan

Job summary

WM is looking for an Inside Sales Representative based in Bannockburn, Illinois, to acquire new customers and upgrade current accounts to value-added services. This role involves making sales calls, participating in lead campaigns, and selling online OSHA portal services to clients.

The ideal candidate should have a bachelor's degree in Sales/Marketing, a minimum of 2 years of relevant experience, and strong knowledge of CRM tools. The expected pay range is $20.52 - $23.69 per hour, with additional benefits including Medical, Dental, and a Stock Purchase Plan.

Qualifications

• 2+ years experience in Sales/Marketing roles.
• Experience managing and developing customer accounts.
• Ability to learn company billing/customer database software.

Responsibilities

• Acquire new customers and convert existing ones through prospecting.
• Build a pipeline of potential future business through various sources.
• Meet or exceed assigned performance metrics and expectations.

Skills

Sales/Marketing experience

Customer relations

Knowledge of Microsoft Office

Consultative selling strategies

Education

Bachelor's degree in Sales/Marketing or equivalent work experience

Tools

Customer Relationship Management (CRM)

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Summary

Under supervision, the Inside Sales Representative acquires new customers, upgrades or converts current customer accounts from transactional waste only service to value added service offerings. Obtains incremental revenue through sales calls, lead campaigns and prospecting. Sells value-added services such as online OSHA portal and training to assist with compliance issues as well as medical waste collection to high-value LQG affiliated customers.

Essential Duties And Responsibilities

• Receives inbound calls and makes outbound sales calls to perspective and existing customers and sells Stericycle’s services and/or products. Acquires new customers and converts existing customers through prospecting in assigned territory, outbound marketing/lead campaigns and referrals. Effectively utilizes consultative selling strategies to attain a minimum 100% of assigned revenue and quota goals.


• Builds a pipeline of potential future business by prospecting via marketing/lead campaigns, territory lists, the Internet and other sources identified.


• Based upon the Rules of Engagement policy, all prospects/calls must be researched, verified via the Customer Relationship Management (CRM) tool. The sales representative will determine if another sales rep is currently engaged or has initiated contact with the account, if the prospect is in their assigned territory, and/or which department is best suited to handle the prospect. All special circumstances including cross-territory opportunities must be properly documented and either transferred or shared according to the Rules of Engagement policy.


• Effectively uses internet and other resources to better understand client’s industry and business needs.


• Effectively meet or exceed assigned performance metrics and key expectations within assigned parameters including number of outbound calls, close rates, average order size and task management activities (i.e. sales cycle, pipeline and case management). Track details and results for all leads, opportunities, issues and losses.


• Forecast month and quarter sales within 5% of actual results.


• Target upgrade and cross-sell opportunities of additional Stericycle products/services.


• Effectively use technology-based Customer Relationship Management tool for lead follow-up, sales cycle disposition, pipeline management, forecasting and lost opportunity tracking. Keeps comprehensive and accurate notes in the system.


• Effectively qualifies clients through consultative selling strategies.


• Assist/Support any other specific assigned projects and/or job-related duties as required or requested.


• Perform other duties and responsibilities, as assigned.

Qualifications

Must live and work in the US.

Preferred Qualifications

• Education consists of a bachelor’s degree in Sales/Marketing, or the equivalent in related work experience.


• 2+ years’ experience in Sales/Marketing related work experience, demonstrating the ability to manage and develop existing and prospective accounts.


• Must have experience with customer relations, support and exhibit leadership abilities.


• Ability to learn company billing/customer database software, features of all company products and services, at varying levels of account options.


• Knowledge of Microsoft Office products such as Word, Excel and Outlook are required.


• Knowledge of Customer Relationship Management (CRM) tool is preferred.


• Knowledge of OSHA Regulations or Healthcare industry knowledge is preferred.

Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay

The expected base pay range for this hybrid position is $20.52 - $23.69. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.