Inside Sales Representative- Aftermarket- Power Generation

Airline-Hydraulics-Corporation-; Fergusonville (PA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k with company match

Employee ownership

Comprehensive health benefits

Job summary

Airline-Hydraulics-Corporation- is seeking an Inside Sales Representative – Aftermarket – Power Generation in Bristol, PA. The role supports power generation customers in a hybrid setup (3 days onsite, Bristol, PA) and collaborates with engineering, sales, and project management to ensure customer satisfaction.

You will respond to inquiries, assist with product selections, coordinate with vendors, and manage orders and quotations across ERP and internal systems.

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• Power generation knowledge or experience preferred.
• Strong ability to understand technical concepts.

Responsibilities

• Respond to customer inquiries by email, phone, and web.
• Assist customers in selecting products/services based on requirements.
• Coordinate with vendors and departments to fulfill customer needs.
• Prepare quotations and process orders in ERP and internal systems.
• Maintain customer relations and support aftermarket questions.

Skills

Inside sales experience

Power generation knowledge

Technical understanding

Communication skills

ERP/ERP systems experience

MS Word/Excel/Outlook

Customer relationship management

Education

Bachelor's degree or equivalent

Tools

Epicor P21

B2B platforms

MS Office Suite

Job description

Inside Sales Full Time Bristol, PA, US

3 days ago Requisition ID: 1255

The Inside Sales Representative – Aftermarket – Power Generation provides support for power generation customers. This position is hybrid 3 days a week in Bristol, PA.

Responsibilities:

• Respond to customer inquiries regarding products, services, pricing, availability, order status, and provide updates on engineering jobs and sales orders via email, phone, and website
• Assist and advise customers in the selection of the appropriate product(s) and/or service(s) based upon the customer’s requirements
• Engage vendors to procure materials and expedite shipments
• Prepare quotations, process orders and manage existing orders on the online platform first and foremost and internal business systems only when necessary
• Work with all other departments to coordinate and assure customer requirements, and expectations are fulfilled, and conflicts are resolved to the satisfaction of the customer
• Support, interact, and work in tandem with members of the outside sales and power generation team to build and retain customer relations
• Make pricing decisions on demand when communicating with customers; responsible for communicating with pricing teams to maintain accurate information within each customer account in the business system
• Utilize Customer Overview Files for unique documents and historical project reference
• Update Monday.com for major RFQ status, and any orders received that need to be discussed with the team
• Understand proprietary items and associated restrictions
• Retrieve and submit RFQ's to power generation portals
• Enter Standard Deviation Requests through portals
• Create Spare Parts quotes for open projects and upload to OneHub
• Utilize various power generation sites (SourceGate, GTCC etc)
• Manage logistics information for international shipments
• Work with engineering, sales and project management to support aftermarket questions
• Work with Item Data and the Website Team to develop better processes for kits and parts visibility on GE numbers and restricted items
• Perform other related duties and assignments as directed by management and as listed in SOP

Requirements:

• 4-year degree or equivalent work experience preferred
• Previous experience in power generation preferred
• Knowledge of fluid power and/or automation and/or motion control products is strongly preferred
• Demonstrated ability to understand technical concepts
• Previous success in inside sales and/or experience in a technical support role is preferred
• Experience in purchasing manufacturing or technical products is a plus
• Excellent telephone personality with proven ability to maintain customer relationships
• ERP, Epicor P21 and B2B experience is preferred
• Highly proficient level of computer skills including MS Word, Excel, and Outlook
• Excellent communication, organizational and interpersonal skills
• Capable of handling multiple high-pressure tasks
• Ability to work in a fast-paced and self-directed environment
• Some occasional travel may be required for customer visits and training purposes
• Medical/Dental/Vision/Disability effective first of the month after the hire date
• PTO accrual begins upon hire
• 100% employee-owned plus 401k with company match