Inside Sales – Representative (Active) 2

Jobicy; United States; Remote; USD 43,000 - 69,000; Full time

Benefits offered by this job

Competitive pay

Generous time off

Parental and wellness leave

Healthcare

Retirement savings program

Job summary

Twilio in the United Kingdom is seeking a Digital Inside Sales Representative. You will lead qualification, acquire new customers, sell solutions, and close deals within self-service accounts while upholding the Twilio Magic.

Collaborate cross-functionally with Sales, Marketing, Product, Engineering, and Support to address customer needs, forecast in Salesforce, and scale via automation. Passion for social impact and a technical audience is essential.

Qualifications

• 1+ years closing sales in a technical SaaS/CPaaS space.
• Understanding of cloud computing and CPaaS business models.
• Technical solutions selling experience with real customers.
• Strong written and verbal communication; simplify complex details.
• Track record of forecast management.
• Analytical approach to account development using data.
• Excellent organization, prioritization, and documentation.
• Entrepreneurial mindset with adaptability to change.
• Genuine interest in social impact markets and missions.
• Comfort selling to a technical audience and managing multiple deals.

Responsibilities

• Acquire net new customers and manage end-to-end sales cycles.
• Understand customer requirements and design Twilio-based solutions.
• Collaborate with Sales, Marketing, Product, Engineering, Support teams.
• Maintain an accurate Salesforce pipeline and forecast.
• Implement automation to scale outreach while preserving NPS.
• Drive deals forward and propose process improvements.

Skills

Closing sales experience

Cloud/CPaaS familiarity

Solutions selling

Written and verbal communication

Forecast management

Data-driven account planning

Organization & prioritization

Entrepreneurial mindset

Social impact interest

Adaptability in fast pace

Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

See yourself at Twilio

Join the team as Twilio’s next Digital Sales Representative

About the job

This position is needed to play a key role in further growing Twilio’s social impact organization. As our Digital Inside Sales Representative, you will be responsible for lead qualification, net new customer acquisition, solution selling, and closing deals within our self-service accounts, while upholding the Twilio Magic and driving forward with the ultimate goal to help our customers do good.

Responsibilities

• Be responsible for net new customer acquisition, managing an entire sales cycles to drive new revenue while maintaining the highest levels of customer satisfaction for accounts across community & social services, healthcare, traditional NGO's, Humanitarian aid, Credit Union and other miscellaneous non-profit customers.
• Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs.
• Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager.
• Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn
• Be an owner to drive deals forward, knock down obstacles for our customers and internally, think outside the box and find the best solution for each customer, and recommend process improvements to support the whole team.
• Develop expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions.
• Have world-class interpersonal and communication skills to make complex technical and financial details sound simple.
• Ability to balance competing priorities and manage multiple projects/deals at the same time.

Qualifications

*Required:

• At least 1+ years of closing sales experience or sales development/business development experience in a technical SaaS/CPaaS space, with a record of top performance.
• An understanding of (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling.
• Technical solutions selling experience and enjoys working with real customers – listening to them and solving problems.
• Strong written and verbal communication skills, with the ability to make complex technical and financial details sound simple.
• Demonstrated track record of managing forecasts.
• Analytical account development strategy based on using data to find opportunities and prove value.
• World-class organization, prioritization, and documentation skills.
• Entrepreneurial mindset.
• Deep personal interest in the social impact market and dedicating your career to making a positive difference.
• High adaptability, with comfort trying new things and building within a rapid-paced environment, comfort with ambiguity and change.

Location

This role will be remote, and based in the UK.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

• competitive pay
• generous time off
• ample parental and wellness leave
• healthcare
• a retirement savings program
• and much more (Offerings vary by location.)

Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

Twilio is proud to be an equal opportunity employer

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.