Inside Sales Representative 3

Csidesigns; Springfield (MO); On-site; USD 41,328 - 49,593; Full time

Benefits offered by this job

Health and wellness benefits

Paid time off

Tuition reimbursement

Company lunches

Job summary

Csidesigns is seeking an experienced Inside Sales Representative 3 in Springfield, Missouri. This senior role involves mentoring, problem solving, and maintaining customer relations. The ideal candidate will have over 6 years in inside sales support or technical customer service, particularly in sanitary process equipment.

The position offers competitive pay ranging from $30-$36 per hour, along with a comprehensive benefits package including health benefits, paid time off, and opportunities for career growth.

Qualifications

• 6+ years experience in inside sales support or customer service.
• Demonstrated expertise in complex customer situations.
• Experience in the hygienic/sanitary process equipment industry preferred.

Responsibilities

• Serve as primary contact for customers via phone and email.
• Manage quotes and orders within ERP systems.
• Proactively manage open orders to ensure accuracy and delivery.
• Communicate issues and changes clearly to stakeholders.
• Collaborate closely with sales and internal teams.

Skills

Customer support

Order management

Complex problem solving

Clear communication

Job description

Pay

Pay: $30-$36 per hour (Actual pay will be based on experience, skills and internal equity)

Location

Location: Springfield, MO

The Role

The Inside Sales Representative 3 (ISR 3) is a senior subject‑matter expert who contributes beyond individual execution through mentoring, problem‑solving, and process improvement. ISR 3 team members help elevate the capability and consistency of the entire team. This role requires strong execution, clear communication, and accurate system work in a fast‑paced environment.

About CSI

CSI provides state‑of‑the‑art stainless‑steel process equipment and service for manufacturers in the food, dairy, beverage, pharmaceutical, and personal care industries. We are a growing company built on teamwork, continuous learning, and exceptional customer service. Our employees are our greatest resource, and we invest in their development through training, collaboration, and opportunities to grow.

What You’ll Do

• Serve as a primary point of contact for customers via phone and email
• Prepare, review, and manage quotes and orders within ERP systems
• Proactively manage open orders to ensure delivery, accuracy, and follow‑through
• Communicate clearly and early when issues, changes, or risks arise
• Collaborate closely with sales, vendors, and internal teams
• Handle increased complexity, non‑standard requests, or higher‑risk situations
• Serve as a product, process, or customer‑segment resource for others

Experience

• 6+ years experience in inside sales support, customer support, order management, or technical customer service, with demonstrated expertise in complex customer situations, deep product/process knowledge, and experience serving as a resource for others.
• Equivalent experience to progression from ISR 2 may be considered.
• Experience in the hygienic/sanitary process equipment industry preferred.

Why Join CSI?

• Competitive compensation: $30-$36 per hour.
• Growth‑focused, team‑oriented culture.

CSI offers a competitive benefits package including:

• Health and wellness benefits
• Paid time off
• Tuition reimbursement and continuing education support
• Opportunities for internal career advancement
• Company lunches, team events, and community volunteer opportunities

Work Environment / Physical Requirements

Our environment emphasizes accountability, respect, teamwork, and continuous learning. This role is primarily office‑based, Monday‑Friday, with limited travel. It requires extended computer use, effective communication, and occasional movement within industrial environments. Light physical activity, including standing, bending, and lifting up to 20 pounds, may be required.

CSI is committed to providing reasonable accommodation for qualified individuals with disabilities during the application and employment process.

Equal Opportunity Employer

CSI is committed to equal opportunity employment. We select candidates based on their ability to perform the work in a competent and professional manner and do not discriminate based on age, sex, race, color, religion, national origin, sexual orientation, gender identity, veteran status, or disability.

Applicants must be authorized to work in the United States. CSI participates in E‑Verify.