Inside Sales Representative 2

Csidesigns; Springfield (MO); On-site; USD 35,817 - 42,705; Full time

Benefits offered by this job

Health and wellness benefits

Paid time off

Tuition reimbursement

Career advancement opportunities

Company lunches and team events

Job summary

Csidesigns is looking for an Inside Sales Representative 2 in Springfield, MO. This role involves managing complex customer interactions and quotes, serving as the primary contact for customers via phone and email, and collaborating with various teams.

The ideal candidate will have 3-7 years of experience in customer support and order management, along with strong communication skills and ERP experience. Join a growing company with a team-oriented culture and competitive pay of $26-$31 per hour.

Qualifications

• 3-7 years experience in a customer support or inside sales role with increasing complexity.
• Experience managing complex quotes, orders, and requirements.
• Preferred experience in the hygienic/sanitary process equipment industry.

Responsibilities

• Serve as the point of contact for customers via phone and email.
• Manage quotes and orders in ERP systems.
• Proactively ensure delivery accuracy and follow-through.
• Communicate early when issues arise.
• Collaborate with sales and internal teams.
• Handle complex customer requests.

Skills

Customer support experience

Order management

Clear communication

ERP systems management

Complex quote management

Job description

Career Opportunities with Central States Industrial (CSI)

Pay: $26-$31 per hour (Actual pay will be based on experience, skills and internal equity)

Location: Springfield, MO

The Role

The Inside Sales Representative 2 (ISR 2) is a senior individual contributor who handles higher-complexity customer interactions and develops deeper product or customer specialization.

ISR 2 team members balance customer needs, internal constraints, and business outcomes while serving as informal resources to others.

This role requires strong execution, clear communication, and accurate system work in a fast-paced environment.

About CSI

CSI provides state-of-the-art stainless‑steel process equipment and service for manufacturers in the food, dairy, beverage, pharmaceutical, and personal care industries.

We are a growing company built on teamwork, continuous learning, and exceptional customer service. Our employees are our greatest resource, and we invest in their development through training, collaboration, and opportunities to grow.

What You’ll Do

• Serve as a primary point of contact for customers via phone and email
• Prepare, review, and manage quotes and orders within ERP systems
• Proactively manage open orders to ensure delivery, accuracy, and follow‑through
• Communicate clearly and early when issues, changes, or risks arise
• Collaborate closely with sales, vendors, and internal teams
• Handle increased complexity, non‑standard requests, or higher‑risk situations

Education & Training

Experience

• 3-7 years experience in an inside sales support, customer support, order management or similar role with increasing complexity.
• Strong candidates will have experience managing more complex quotes, orders, customer requirements, and ERP‑based workflows in the same or a similar industry.
• Equivalent experience to progression from ISR 1 may be considered.
• Experience in the hygienic/sanitary process equipment industry, preferred.

Why Join CSI?

• Competitive compensation: $26-$31 per hour.
• Growth‑focused, team‑oriented culture

CSI offers a competitive benefits package including:

• Health and wellness benefits
• Paid time off
• Tuition reimbursement and continuing education support
• Opportunities for internal career advancement
• Company lunches, team events, and community volunteer opportunities

Work Environment / Physical Requirements

Our environment emphasizes accountability, respect, teamwork, and continuous learning.

This role is primarily office‑based, Monday‑Friday, with limited travel. It requires extended computer use, effective communication, and occasional movement within industrial environments. Light physical activity, including standing, bending, and lifting up to 20 pounds, may be required.

CSI is committed to providing reasonable accommodation for qualified individuals with disabilities during the application and employment process.

Equal Opportunity Employer

CSI is committed to equal opportunity employment. We select candidates based on their ability to perform the work in a competent and professional manner and do not discriminate based on age, sex, race, color, religion, national origin, sexual orientation, gender identity, veteran status, or disability.

Applicants must be authorized to work in the United States. CSI participates in E‑Verify.