Inside Sales Representative 3

Csidesigns; Durham (NC); Presencial; USD 43.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Health and wellness benefits

Paid time off

Tuition reimbursement and continuing-

Career advancement opportunities

Company lunches and team events

Volunteer opportunities

Descripción de la vacante

CSI is seeking an Inside Sales Representative 3 to act as a senior subject-matter expert, mentoring peers and driving process improvements. You will manage quotes, orders, and open orders within ERP systems while collaborating with sales, vendors, and internal teams.

This office-based role in Durham requires strong execution, clear communication, and accurate system work in a fast-paced environment, with a pay range of $31-$38 per hour based on experience.

Formación

• 6+ years in inside sales support, customer support, order management, or technical customer service with complex situations.
• Equivalent experience to ISR 2 progression.
• Experience in hygienic/sanitary process equipment industry preferred.

Responsabilidades

• Serve as primary contact for customers via phone and email.
• Prepare, review, and manage quotes and orders within ERP systems.
• Proactively manage open orders to ensure delivery, accuracy, and follow-through.
• Communicate clearly early when issues or risks arise.
• Collaborate with sales, vendors, and internal teams.
• Handle increased complexity and non-standard requests.
• Serve as a product/process/resource for others.

Conocimientos

Client communication

ERP systems

Quotes & orders

Cross-functional collaboration

Problem solving

Mentoring teammates

Herramientas

ERP systems

Descripción del empleo

Pay: $31-$38 per hour (Actual pay will be based on experience, skills and internal equity)

The Role

The Inside Sales Representative 3 (ISR 3) is a senior subject-matter expert who contributes beyond individual execution through mentoring, problem-solving, and process improvement.

ISR 3 team members help elevate the capability and consistency of the entire team.

This role requires strong execution, clear communication, and accurate system work in a fast-paced environment.

About CSI

CSI provides state-of-the-art stainless-steel process equipment and service for manufacturers in the food, dairy, beverage, pharmaceutical, and personal care industries.

We are a growing company built on teamwork, continuous learning, and exceptional customer service. Our employees are our greatest resource, and we invest in their development through training, collaboration, and opportunities to grow.

What You'll Do

• Serve as a primary point of contact for customers via phone and email
• Prepare, review, and manage quotes and orders within ERP systems
• Proactively manage open orders to ensure delivery, accuracy, and follow-through
• Communicate clearly and early when issues, changes, or risks arise
• Collaborate closely with sales, vendors, and internal teams
• Handle increased complexity, non-standard requests, or higher-risk situations
• Serve as a product, process, or customer-segment resource for others

Education & Training

Experience

• 6+ years experience in an inside sales support, customer support, order management, or technical customer service, with demonstrated expertise in complex customer situations ,deep product / process knowledge, and experience serving as a resource for others.
• Equivalent experience to progression from ISR 2 may be considered.
• Experience in the hygienic/sanitary process equipment industry, preferred.

Why Join CSI?

• Competitive compensation: $31-$38 per hour.
• Growth-focused, team-oriented culture

CSI offers a competitive benefits package including:

• Health and wellness benefits
• Paid time off
• Tuition reimbursement and continuing education support
• Opportunities for internal career advancement
• Company lunches, team events, and community volunteer opportunities

Work Environment / Physical Requirements

Our environment emphasizes accountability, respect, teamwork, and continuous learning.

This role is primarily office-based, Monday-Friday, with limited travel. It requires extended computer use, effective communication, and occasional movement within industrial environments. Light physical activity, including standing, bending, and lifting up to 20 pounds, may be required.

CSI is committed to providing reasonable accommodation for qualified individuals with disabilities during the application and employment process.

Equal Opportunity Employer

CSI is committed to equal opportunity employment. We select candidates based on their ability to perform the work in a competent and professional manner and do not discriminate based on age, sex, race, color, religion, national origin, sexual orientation, gender identity, veteran status, or disability.

Applicants must be authorized to work in the United States. CSI participates in E-Verify.