Customer Service/Inside Sales Industrial Distribution

Central States Industrial (CSI); Grand Prairie (TX); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Health and wellness benefits

Paid time off

Retirement planning

Continuing education support

Job summary

A leading provider of industrial equipment is seeking a Customer Advocate in Grand Prairie, Texas. The successful candidate will work closely with customers to manage their inquiries, quotes, and orders while ensuring their satisfaction throughout the sales process. Candidates should have a high school diploma, along with at least 2 years of experience in customer service. The role offers a competitive salary between $20 and $24 an hour, along with benefits including health and wellness support.

Qualifications

• 2+ years in customer service field.
• Order entry experience.
• 2+ years in sanitary process industry preferred.
• Experience in industrial food or pharmaceutical sectors desired.

Responsibilities

• Develop and maintain rapport with customers, vendors, and internal clients.
• Communicate daily via phone and email throughout the sales cycle.
• Process and manage quotes and orders to exceed customer expectations.
• Negotiate with vendors to maintain a profitable margin on orders.

Skills

Mechanical aptitude

Organizational skills

Intermediate-to-advanced computer skills

Customer communication

Education

High school diploma/GED

College credits

Bachelor of Science

Technical (mechanical) emphasis

Job description

Job Description

Overview

CSI provides hygienic pipe, valves, fittings, pumps, and heat exchangers to industrial companies and industrial service providers. We are searching for a qualified candidate that has the ability and passionate commitment to collaborate with Business Development Leaders in their roles in order to ensure our customers’ satisfaction throughout the sales cycle. The position’s tasks vary, but primary focus is on customer requests for information, quoting, technical solutions, and order management.

Responsibilities

• Develop and maintain rapport with customers, vendors, and internal customers
• Communicate daily via phone and email throughout the sales cycle to ensure customer satisfaction
• Process and manage quotes and orders to exceed customer expectations
• Negotiate with vendors to maintain a profitable margin on orders

CSI employees are actively engaged in the company’s culture, committed to our core values, and have a passion for excellence. A CSI employee is self-aware and open to coaching and learning.

This position requires mechanical aptitude, exceptional organizational skills, intermediate-to-advanced computer and keyboarding skills, and initiative. The ability to communicate and develop relationships with customers is critical. A successful Customer Advocate will be detail oriented, able to multi-task and will not be intimidated by the decision making requirements brought about by situational needs.

About CSI

CSI provides state-of-the-art stainless-steel process equipment and service for the food, dairy, beverage, pharmaceutical, and personal care industries. We are a growing company with a passion for providing superior customer service. Our work environment is rooted in respect, teamwork, continual learning, and growth... with a large dose of community and fun!

We believe our employees are our greatest resource and are committed to investing in our team. We offer a wide range of benefits including health and wellness, paid time off, retirement planning and continuing education support. We also enjoy hosting company luncheons, casual Fridays, a wellness program and providing opportunities for volunteering in local community charitable events!

Salary: $20 - $24 an hour

Required Experience

Education/Training

• High school diploma/GED
• College credits; preferred
• Bachelor of Science; preferred
• Technical (mechanical) emphasis, preferred

Experience

• 2+ years in customer service field
• Order entry experience
• 2+ years in sanitary process industry, desired
• Industrial food or pharmaceutical experience, desired

With or without reasonable accommodation, the successful candidate must be able to remain in a stationary position for 90% of the workday, have close visual acuity, and constantly operate a computer and other office productivity equipment, such as a phone, copy/fax/scan machine, calculator, and computer keyboard and mouse.

Equal Opportunity

CSI has a long standing policy of Equal Opportunity in employment. Our practice is to fill positions by selecting applicants who can perform the work in a competent and professional manner. We do not discriminate on the basis of age, sex, race, color, religion, national origin, sexual orientation, gender identity, protected veteran status, or individuals with disability. U.S. federal law requires completion of employment eligibility verification upon hire. CSI participates in E-Verify. Must have the right to work in the United States.