Inside Sales Representative

The Shyft Group, Inc.; Waterville (ME); On-site; USD 42,000 - 64,000; Full time

Job summary

The Shyft Group, Inc. is seeking an Inside Sales professional in Waterville, ME to handle quotations, sales, and customer returns while providing strong sales support to outside sales representatives.

The role focuses on maintaining ongoing customer contact, assisting in miscellaneous projects, and strengthening customer relationships. You will respond quickly and professionally to inquiries, determine vehicle specifications for orders, and drive closure by tracking requests, quotes, orders, and

Qualifications

• HS Diploma or GED required (Bachelor's or Associate degree preferred).
• 3 - 5 Years experience related to inside sales or customer service.
• Proven ability to plan and handle multiple accounts and projects and meet deadlines.

Responsibilities

• Respond promptly, accurately, and professionally to all customer inquiries.
• Determine vehicle specifications for orders.
• Track customer requests, calculate and provide quotes, orders and altered options, provide follow up and drive closure.
• Expedite and follow-up on customer orders and resolve customer issues.
• Maintain relationship with outside sales staff and support and assist in orders.
• Process and maintain sales orders and change orders.
• Perform related sales support activities as assigned.
• Order parts using on-line manuals and photos.
• Coordinate with buyer for special part purchases.
• Ensure first pass phone percentage of 92% or better.
• Provide support and guidance to shipping department personnel.
• Locate appropriate service center and coordinate repair of truck.
• Communicate issue to Technical Engineering support for solution.
• Ensure proper handling of all warranty issues.

Skills

Customer service

Communication

Sales support

Multitasking

Team player

Education

HS Diploma or GED

Bachelor's Degree

Associates or Technical Degree

Job description

Posted Friday, September 3, 2021 at 4:00 AM

SUMMARY:

The inside sales position is responsible for completing quotations, sales, customer returns, and provides sales support to outside sales people.This position also works to maintain customer contact, assist in miscellaneous projects, retain and strengthen customer relationships.

JOB RESPONSIBILITIES:

• Respond promptly, accurately, and professionally to all customer inquiries.
• Determine vehicle specificationsfor orders.
• Track customer requests, calculate and provide quotes, orders and altered options, provide follow up and drive closure.
• Expedite and follow-up on customer orders and resolve customer issues .
• Maintain relationship with outside sales staff and support and assist in orders.
• Process and maintain sales orders and change orders.
• Perform related sales support activies as assigned.
• Order parts using on-line parts manuals, engineering prints, and photographs .
• Coordinate with buyer for special part purchases.
• Ensures first pass phone percentage of 92% or better .
• Provide support and guidance to shipping department personnel.
• Locate appropriate service center and coordinate repair of truck .
• Communicate issue to Technical Engineering support for solution .
• Ensure proper handling of all warrant issues.

QUALIFICATIONS:

HS Diploma or GED required (Bachelor's or Associate degree preferred)

EDUCATION AND OTHER REQUIREMENTS:

(Select education and/or other certifications that may be either required or preferred to perform the job)

Degree Type

HS Diploma or GED

Required

Bachelor's Degree

Preferred

Associates or Technical Degree

Preferred

Certificates / Certifications

Required/Preferred

Functional Experience

3 - 5 Years

Describe Experience Required:

Management Experience

N/A

Approximate Number of Reports

Additional Requirements:

• Proven ability to plan and handle multiple accounts and projects and meet deadlines
• High level of problem solving and decision-making capabilities
• Versatile, flexible, and a willingness to work with changing priorities
• Strong attention to detail, organized and analytical skills
• Team player
• Strong communication skills, verbal and written
• Leadership attributes and interpersonal skills