Inside Sales Representative

Fire Service, Inc.; Indiana (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

Fire Service, Inc. is looking for an Inside Sales Representative to support the sales process for fire trucks. Responsibilities include managing order intake, coordinating modifications, and ensuring communication between departments.

The ideal candidate will have 2+ years of experience in sales or customer service, strong organizational skills, and proficiency in Microsoft Office Suite. This office-based position offers a fast-paced, team-oriented environment.

Qualifications

• 2+ years of experience in inside sales or sales coordination.
• Preferred experience in a technical or equipment sales environment.
• High level of accuracy in data entry and documentation.

Responsibilities

• Manage order intake and prepare factory-required documents.
• Coordinate changes and maintain accurate sales documents.
• Liaise with departments to ensure all components are accounted for.

Skills

Organizational skills

Communication skills

Proficiency in Microsoft Office Suite

Attention to detail

Tools

CRM systems

Job description

Reports To: VP of Sales
Department: Sales
Location: St John, IN

Position Summary

The Inside Sales Representative plays a vital role in supporting the sales process for fire truck apparatus deals. This position is responsible for managing order intake, coordinating modifications, ensuring accurate documentation, and facilitating seamless communication between departments. This role requires high attention to detail, organizational discipline, and strong collaboration skills.

Key Responsibilities

• Configuration Support
  • Develop configuration in collaboration with the respective sales representative.
  • Utilize the configuration software for the respective product.
  • Develop proposals in collaboration with the respective sales representative.
• Order Intake Preparation
  • Manage intake of initial orders by ensuring all factory-required documents are accurate and complete for timely submission to vendors.
• Order Intake & Management
  • Receive and process orders from prebuilds.
  • Manage all customer-requested and internal changes throughout the order lifecycle.
  • Ensure all changes are accurately documented and reflected in the deal.
• Change Orders
  • Coordinate and track all change orders with proper documentation.
  • Communicate changes to relevant internal departments promptly.
• Documentation & Record Keeping
  • Maintain accurate and up-to-date folders and deal records in real time.
  • Ensure all sales documents are complete, organized, and audit ready.
• Deal Coordination
  • Coordinate the inclusion of loose goods and add-ons in truck deals.
  • Liaise with parts, service, and upfit departments to ensure all components are accounted for and scheduled.
• Deal Reconciliation & Handoff
  • Prepare finalized deal packages for reconciliation.
  • Coordinate payment tracking and ensure accurate handoff to finance (Nichol) once deals are complete.

Qualifications

2+ years of experience in inside sales, sales coordination, or customer service (preferred in a technical or equipment sales environment).

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite and CRM systems (or ability to learn quickly).
• Detail-oriented with a high level of accuracy in data entry and documentation.

Work Environment

• Office-based with standard weekday hours, availability to work overtime as workload demands.
• Occasionally will need to visit the shop floor for coordination.
• Fast-paced, team-oriented environment with tight deadlines and evolving priorities.