Inside Sales Representative

Insight Global; United States; On-site; USD 50,000 - 80,000; Full time

Job summary

Insight Global is seeking an experienced Inside Sales / Sales Support professional in the United States. The role supports field sales and regional teams, handling quotes, orders, and invoicing within an ERP system (BC14).

Strong customer-facing communication and multitasking in a high-volume environment are essential. You will collaborate across sales, operations, customer support, and product management to ensure accurate pricing, timely order processing, and excellent customer follow-up.

Qualifications

• 5+ years of Inside Sales, Sales Support, Customer Service, or Sales Operations experience.
• Experience supporting field sales representatives or regional sales teams.
• Hands-on experience working within an ERP system, preferably: Business Central 14 (BC14) Microsoft Dynamics NAV/Navision
• Ability to independently manage quotes, purchase orders, invoices, and order processing activities.
• Strong customer-facing communication skills with the ability to quickly build rapport and trust.
• Experience working in a high-volume, fast-paced sales environment.
• Strong organizational skills and the ability to manage competing priorities effectively.
• Ability to perform basic pricing and margin calculations.
• Demonstrated ability to multitask while maintaining a high level of accuracy.
• Proven history of delivering exceptional customer service and customer follow-up.
• Comfortable collaborating across sales, operations, customer support, and product management teams.

Responsibilities

• Manage a high volume of inbound and outbound customer communications via phone and email.
• Serve as the bridge between customers and outside sales representatives by qualifying opportunities and creating warm leads.
• Prepare, review, and deliver customer quotes while working closely with pricing and product management teams.
• Utilize Business Central/Navision (BC14) and ERP systems to:
• Process orders
• Review invoices and purchase orders
• Track open orders
• Generate customer reports
• Manage quoting workflows
• Support outside sales representatives by gathering information, coordinating follow-up activities, and helping drive opportunities to close.
• Communicate proactively with customers regarding order status, product availability, inventory, and pricing updates.
• Monitor customer activity and identify opportunities for repeat purchases and account growth.
• Analyze market pricing and inventory availability to support competitive quotations.
• Maintain detailed records of customer interactions, sales activities, and open opportunities.
• Deliver a high-touch, "white glove" customer experience through exceptional responsiveness, urgency, and follow-through.
• Collaborate with regional sales managers and customer support teams to ensure seamless service delivery.
• Perform basic margin and pricing calculations to support quoting and sales decisions.
• Manage multiple accounts, opportunities, and requests simultaneously in a fast-paced environment.

Skills

Inside Sales

Sales Support

Customer Service

Sales Operations

High-volume environment

Quotes & Orders

Pricing & Margin

Cross-functional collaboration

Customer follow-up

Time management

Tools

Business Central (BC14)

Microsoft Dynamics NAV/Navision

Job description

• 5+ years of Inside Sales, Sales Support, Customer Service, or Sales Operations experience
• Experience supporting field sales representatives or regional sales teams.
• Hands-on experience working within an ERP system, preferably: Business Central 14 (BC14) Microsoft Dynamics NAV/Navision
• Ability to independently manage quotes, purchase orders, invoices, and order processing activities.
• Strong customer-facing communication skills with the ability to quickly build rapport and trust.
• Experience working in a high-volume, fast-paced sales environment.
• Strong organizational skills and the ability to manage competing priorities effectively.
• Ability to perform basic pricing and margin calculations.
• Demonstrated ability to multitask while maintaining a high level of accuracy.
• Proven history of delivering exceptional customer service and customer follow-up.
• Comfortable collaborating across sales, operations, customer support, and product management teams.

Nice to Have Skills & Experience

• Experience within the electronics, manufacturing, aerospace, defense, or component distribution industries.
• Prior experience with: Molex, TE Connectivity, Amphenol, Similar electronics manufacturers or distributors
• Knowledge of electronic components, connectors, RF products, test & measurement equipment, or related technologies.
• Experience supporting customers within aerospace and defense industries.
• Background in inventory-focused distribution environments.
• Experience evaluating market pricing and developing competitive quotes.
• Exposure to commission-based or quota-driven sales organizations.

Day-to-Day Responsibilities:

• Manage a high volume of inbound and outbound customer communications via phone and email.
• Serve as the bridge between customers and outside sales representatives by qualifying opportunities and creating warm leads.
• Prepare, review, and deliver customer quotes while working closely with pricing and product management teams.
• Utilize Business Central/Navision (BC14) and ERP systems to:
• Process orders
• Review invoices and purchase orders
• Track open orders
• Generate customer reports
• Manage quoting workflows
• Support outside sales representatives by gathering information, coordinating follow-up activities, and helping drive opportunities to close.
• Communicate proactively with customers regarding order status, product availability, inventory, and pricing updates.
• Monitor customer activity and identify opportunities for repeat purchases and account growth.
• Analyze market pricing and inventory availability to support competitive quotations.
• Maintain detailed records of customer interactions, sales activities, and open opportunities.
• Deliver a high-touch, \"white glove\" customer experience through exceptional responsiveness, urgency, and follow-through.
• Collaborate with regional sales managers and customer support teams to ensure seamless service delivery.
• Perform basic margin and pricing calculations to support quoting and sales decisions.
• Manage multiple accounts, opportunities, and requests simultaneously in a fast-paced environment.