Inside Sales Representative

Cleveland-Cliffs; United States; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

competitive pay opportunities

health insurance

retirement plan

education assistance

paid time off

Job summary

Koil Metals, a Cleveland-Cliffs subsidiary, in Detroit, MI, is seeking an Inside Sales Representative to support customers, manage orders, and build strong relationships. You will respond to inquiries, provide pricing and delivery details, and assist with quotes to drive sales opportunities.

In this role, you will coordinate with operations and logistics to ensure on-time delivery, maintain accurate records, and contribute to customer retention initiatives in a fast-paced environment.

Qualifications

• High School Diploma or GED required; Associate’s degree preferred.
• Previous customer service or inside sales experience preferred.
• Proficiency in Microsoft Office: Excel, Outlook, Word.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Provide outstanding customer service via phone, email, and in-person interactions.
• Respond to inquiries, process orders, and provide pricing and delivery information.
• Support sales by identifying customer needs, generating quotes, and following up.
• Handle inbound calls and resolve requests promptly and professionally.
• Maintain relationships through consistent communication and service.
• Coordinate with operations, logistics, and sales for on-time delivery.
• Investigate and resolve concerns related to orders, shipments, or billing.
• Enter and maintain customer, order, and sales data in systems.
• Prepare reports and documentation related to accounts and activities.
• Assist with account management and customer retention initiatives.

Skills

Customer service

Inside sales

Account support

Communication

Organization

Problem-solving

Multitasking

Education

High School Diploma or GED

Associate’s degree preferred

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Location: Detroit, MI

Koil Metals is a wholly owned business of Cleveland-Cliffs and is seeking an Inside Sales Representative in Detroit, MI. This position is responsible for supporting customers, managing orders, maintaining strong customer relationships, and assisting with sales activities to ensure a high level of customer satisfaction.

Summary of Responsibilities:

• Provide outstanding customer service to existing and prospective customers via phone, email, and in-person interactions.
• Respond to customer inquiries, process orders, and provide product, pricing, and delivery information.
• Support sales efforts by identifying customer needs, generating quotes, and following up on sales opportunities.
• Handle inbound customer and sales calls, ensuring timely and professional resolution of requests.
• Maintain strong relationships with customers through consistent communication and service.
• Coordinate with operations, logistics, and sales teams to ensure accurate order fulfillment and on-time delivery.
• Investigate and resolve customer concerns related to orders, shipments, billing, or product availability.
• Enter and maintain customer, order, and sales information within company systems.
• Prepare reports and documentation related to customer accounts and sales activities.
• Assist with account management and customer retention initiatives.
• Perform other duties as assigned.

Minimum Qualifications:

• High School Diploma or GED required; Associate’s degree preferred.
• Previous customer service, inside sales, account support, or related experience preferred.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and multitasking abilities.
• Ability to build positive relationships with customers and internal teams.
• Customer-focused mindset with a commitment to service excellence.
• Ability to work effectively in a fast-paced environment.
• Pre-employment background check, physical, and hair drug screen required.

Ferrous Processing and Trading is a subsidiary of Cleveland-Cliffs Inc., the largest flat-rolled steel company and the largest iron ore pellet producer in North America. Cleveland-Cliffs is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing.

We offer an excellent total compensation package including

• competitive pay opportunities
• health insurance
• retirement plan
• education assistance
• paid time off
• and more .

Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to [e-mail] or call 1-[phone] and let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered.

Cleveland-Cliffs Inc. is an equal opportunity employer – M/F/Veteran/Disability.

We are a drug-free workplace and conduct pre-employment screening as a condition of employment.