Dispatcher

AK Steel Corporation; Detroit (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Cleveland-Cliffs Inc., via Ferrous Processing and Trading in Detroit, MI, has an immediate opportunity for a Dispatcher on day shift. The Dispatcher is responsible for taking calls, dispatching trucks, and managing load information for outbound deliveries.

The role requires a high school diploma, excellent math and customer service skills, and proficiency in MS Office. A comprehensive compensation package, health insurance, a retirement plan, and paid time off are offered at our Detroit location.

Qualifications

• High school diploma or GED required.
• Excellent mathematical skills and basic clerical aptitude.
• Proficient in MS Office (Excel, Outlook, Word).

Responsibilities

• Take phone calls and dispatch trucks to supplier or customer locations.
• Enter and retrieve information from computer systems as required.
• Enter load information into the software program.
• Set up trucks with appropriate boxes for the next day’s run.
• Arrange delivery appointments for outbound loads.
• Direct truck traffic and communicate unloading locations to drivers.
• Issues receipts and payments to customers.
• Make sure drivers/brokers have appropriate documents to dump material at various locations.
• Test, inspect and operate the radio, telephone, computer and other equipment as needed.
• Optimize equipment logistics and ensure scales are accurate.
• Communicate and assist yard employees and weighmaster as necessary.
• Prepare, review and maintain reports, statistics, and records.
• Miscellaneous clerical duties, including answering phones, etc.
• Other duties as assigned.

Skills

Math skills

MS Office

Customer service

Multitasking

Education

High school diploma/GED

Job description

Location: Detroit, MI

Ferrous Processing and Trading (FPT) is one of North America's premier processors, buyers, sellers and recyclers of scrap metals of all kinds and is a key supplier to the metals industry of North America. FPT is a wholly-owned business of Cleveland-Cliffs and has an immediate opportunity for a Dispatcher on day shift at the Detroit, MI location. The Dispatcher is responsible dispatching jobs as required by receiving calls, dispatching personnel and vehicles, and providing pre-arrival instructions to callers.

Summary of Responsibilities:

• Take phone calls and dispatch trucks to a specific supplier or customer location.
• Enter, update and retrieve information from computer programs to perform duties as required.
• Enter load information into the software program.
• Set up trucks with appropriate boxes for the next day’s run.
• Arrange delivery appointments for outbound loads.
• Direct truck traffic and communicate with the drivers regarding their unloading area and/or next destination.
• Issues receipts and payments to customers
• Make sure drivers/brokers have appropriate documents to dump material at various locations.
• Test, inspect and operate the radio, telephone, computer and other equipment as needed.
• Optimize equipment logistics and ensure scales are accurate.
• Communicate and assist yard employees and weighmaster as necessary.
• Prepare, review and maintain reports, statistics, and records.
• Miscellaneous clerical duties, including answering phones, etc.
• Other duties as assigned.

Minimum Qualifications:

• High school diploma/GED
• Excellent mathematical skills required
• Ability to perform multiple tasks simultaneously by effectively prioritizing and organizing assignments
• Proficient in MS Office programs (Excel, Outlook, Word)
• Excellent customer service required
• Must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

Preferred Qualifications:

• Six months to one-year related experience and/or training; or equivalent combination of education and experience preferred
• Knowledge of Internet software and Database software
• Occasionally exposed to work near moving mechanical parts; outdoor weather conditions; risk of electrical shock.
• The noise level in the work environment is usually moderate
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Ferrous Processing and Trading is a subsidiary of Cleveland-Cliffs Inc., the largest flat-rolled steel company and the largest iron ore pellet producer in North America. Cleveland-Cliffs is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package including top pay with variable compensation opportunities, health insurance, retirement plan, education assistance, paid time off, and more!

Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to [e-mail] or call 1-[phone] and let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered.

Cleveland-Cliffs Inc. is an equal opportunity employer – M/F/Veteran/Disability. We are a drug-free workplace and conduct pre-employment screening as a condition of employment.