Inside Sales Representative

Eastlake Search Consultants; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

Eastlake Search Consultants is seeking an Inside Sales - OEM Representative to support OEM customers with exceptional service, technical assistance, and sales coordination. You will manage inquiries, quotes, orders in ERP, and ensure accurate CRM records, helping optimize order fulfillment across touchpoints.

You will build strong relationships, assist with part number identification, configurations, and product selection, and collaborate with engineering, operations, and service teams to

Qualifications

• Associates degree or equivalent education required.
• Experience with BC, SAP, MIS, and Salesforce preferred.
• Strong administrative and organizational skills.
• Detail-oriented and able to multitask.
• Proficient in MS Office (Outlook, PowerPoint, Excel, Word, Teams).

Responsibilities

• Serve as a primary inside sales contact for OEM accounts.
• Respond to inquiries on pricing, orders, product information, lead times, and technical questions.
• Maintain strong relationships with customer contacts.
• Assist with part number identification, configurations, and product selection.
• Enter and process quotes and orders in ERP (Business Central).
• Track order status and communicate updates.
• Coordinate fulfillment with Operations, Purchasing, Engineering, and Service teams.
• Support warranty, returns, and customer complaint channels.
• Check inventory levels and availability of components.
• Update pricing and special agreements in ERP/CRM.
• Collaborate with IT on CRM/ERP changes.

Skills

Customer-first mindset

Detail-oriented

Project management

Strong communication

Multitask and prioritize

MS Office proficiency

Education

Associates degree or equivalent education

Tools

BC (Business Central)

SAP

MIS

Salesforce

Job description

Job Description

Job Description

The Inside Sales - OEM Representative supports OEM customers by providing exceptional customer service, technical assistance, and sales coordination. This role manages customer inquiries, order processing, quoting, product support, and CRM/ERP accuracy. The position blends the customer-facing responsibilities of customer service with the technical and application-focused tasks of Technical Sales Support, ensuring seamless communication and efficient order fulfillment across all touchpoints.

What You Will Do: Daily duties of the role include but are not limited to –

• Serve as a primary inside sales point of contact for OEM accounts.
• Respond quickly and professionally to inquiries regarding pricing, orders, product information, lead times, and technical questions.
• Maintain strong, ongoing relationships with customer contacts.
• Assist with part number identification, configurations, and product selection.
• Troubleshoot customer portal/web shop issues and perform customer training.
• Liaison special product requests with engineering/S-Line teams.
• Enter and process quotes and orders in ERP (Business Central).
• Validate pricing, part numbers, delivery requirements, and special agreements.
• Track and communicate order status, shipping updates, and delays.
• Coordinate fulfillment with Operations, Purchasing, Engineering, and Service teams.
• Support warranty, returns, SRO/SRET processes, and customer complaint channels
• Check inventory levels and availability of components.
• Review existing inventory for potential conversion and utilization.
• Coordinate with Engineering, Purchasing, and Operations to ensure timely fulfillment.
• Flag potential delays and proactively resolve supply chain issues.
• Use ERP and Salesforce systems to log order details, customer interactions, and updates.
• Update special pricing, price lists, and special agreements within ERP and CRM systems.
• Assist sales team with account assignments within ERP, CRM, MIS systems.
• Maintain accurate records of transactions and communications.
• Support digital tools like customer portals and web shops for order tracking and configuration.
• Support OEM Account Managers and Engineering with order tracking, expedites, and direct customer communications.
• Work closely with accounting for invoicing, payment issues, new customer on-boarding, and account closures.
• Coordinate with shipping for shipping and delivery arrangements.
• Liaise with production team on outstanding orders, shipping timelines, tracking numbers, and provide customers with current order tracking as required.
• Collaborate with IT on customer changes within CRM, ERP, and MIS systems.

Qualifications

What You Will Need: A qualified candidate must possess the ability to–

• Team player with a customer-first mindset.
• Detail-oriented and organized.
• Project management, helping team meet deadlines.
• Strong communication skills.
• Comfortable working with digital systems and tools.
• Able to multitask and prioritize in a fast-paced environment.
• Experience with BC, SAP, MIS, and Salesforce CRM systems.
• MS Office family of software with primary focus on Outlook, PowerPoint, Excel, Word, and Teams.

Minimum Requirements:

• Associates degree or equivalent education, experience
• Knowledge of commonly used concepts, practices, and procedures
• Intermediate computer and MS Office package experience
• Strong Administrative support and organizational skills