Inside Sales Representative

HomeTown Services; United States; On-site; USD 45,000 - 75,000; Full time

Job summary

HomeTown System is seeking an Inside Sales Representative to manage the sales pipeline and drive revenue by following up on open or unsold estimates generated by field sales professionals. You will work with Comfort Advisors, Sales Technicians, and other sales staff to ensure timely follow up and maximize opportunities.

You will help address customer questions, educate on solutions and financing, and maintain accurate CRM records while supporting a strong customer experience and reliable revenue

Qualifications

• 2+ years in inside sales, customer service, or business development.
• Strong verbal and written communication.
• Comfortable making outbound calls and proactive follow up.
• Experience juggling multiple priorities in a fast-paced environment.
• Proficient with CRM systems and Microsoft Office.

Responsibilities

• Manage open/unsold estimates and update CRM with next steps.
• Follow up with homeowners via phone, text, email, and other channels.
• Address objections and move opportunities toward close.
• Coordinate with Comfort Advisors, technicians, and sales leadership.
• Track KPIs and provide regular pipeline updates.

Skills

Inside sales

Communication

Outbound calls

Organization

CRM

MS Office

Tools

CRM systems

Microsoft Office

Job description

Summary

The Inside Sales Representative is responsible for managing the sales pipeline and driving revenue through the follow up nurturing and conversion of open or unsold estimates generated by field sales professionals Working within the HomeTown System this role serves as the primary point of contact for estimate follow up and unsold opportunity recovery The Inside Sales Representative partners closely with Comfort Advisors Sales Technicians Sewer Sales Specialists and other sales personnel to ensure every sales opportunity receives consistent follow up customer questions are addressed and potential revenue is maximized This individual plays a critical role in increasing close rates improving customer experience and maintaining visibility into the overall sales pipeline

Key Responsibilities

Sales Pipeline Management

• Monitor and manage all open and unsold estimates within the CRM and sales management systems
• Maintain an organized pipeline with clear next steps follow up dates and customer communication records
• Prioritize opportunities based on value age urgency and likelihood to close
• Ensure no qualified opportunity is lost due to lack of follow up

Estimate Follow Up & Sales Conversion

• Contact homeowners regarding open estimates through phone text email and other approved communication channels
• Re engage customers who have not yet made purchasing decisions
• Identify and address objections concerns or barriers preventing the sale
• Educate customers on available solutions financing options warranties and service offerings
• Schedule additional appointments when necessary to advance opportunities
• Work to recover and close previously unsold opportunities

Customer Experience

• Serve as a professional and knowledgeable point of contact throughout the decision making process
• Deliver a customer experience that reinforces trust transparency and confidence
• Ensure customer questions are answered promptly and accurately
• Coordinate internally when additional information or technical expertise is required

Team Collaboration

• Partner with Comfort Advisors Sales Technicians Sewer Sales Specialists and Sales Leadership to understand individual opportunities
• Communicate customer feedback and market insights back to the field team
• Assist in creating consistent sales follow up processes and best practices
• Participate in sales meetings and pipeline review sessions

Reporting & Accountability

• Track and report on key performance indicators including
• Follow up activity
• Contact rates
• Close rates
• Revenue generated from unsold opportunities
• Pipeline aging
• Maintain accurate customer records and opportunity status updates within CRM systems
• Provide regular updates on pipeline health and forecasted revenue opportunities

Qualifications Required

• 2 years of inside sales customer service sales support call center or business development experience
• Strong verbal and written communication skills
• Comfortable making outbound calls and conducting proactive customer follow up
• Experience managing multiple priorities and maintaining organization in a fast paced environment
• Proficiency with CRM systems and Microsoft Office products

Preferred

• Experience in residential HVAC plumbing sewer electrical or home services industries
• Familiarity with ServiceTitan or similar home service software platforms
• Experience with financing conversations and objection handling
• Demonstrated success in sales pipeline management and opportunity conversion

Key Competencies

• Sense of urgency and hunger for sales
• Customer Communication
• Objection Handling
• Time Management
• Attention to Detail
• Problem Solving
• Accountability
• Revenue Generation
• Team Collaboration