Inside Sales Representative

Brooks Equipment Company; Summit Place (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

ESC Supply Huntsville is seeking an Inside Sales Representative to join our team. You will be a key contact for customers, answering calls, identifying products, processing orders, and providing pricing and availability information.

You will support branch goals and help keep operations organized and customer-ready. You'll collaborate with the Branch Manager and team to grow sales, promote ESC Central monitoring services, and maintain accurate customer records while delivering friendly,

Qualifications

• High school diploma or equivalent.
• 2+ years in inside sales, customer service, or related role.
• Ability to learn technical products and explain them clearly to customers.
• Willingness to lift up to 50 lbs and assist with warehouse duties.

Responsibilities

• Answer customer calls and provide friendly, knowledgeable assistance.
• Identify products and solutions that meet customers' needs.
• Process orders and provide pricing and availability.
• Build relationships and support branch sales goals.
• Assist with branch operations and inventory tasks.

Skills

Customer service

Inside sales

Communication

CRM familiarity

Team player

Learning tech products

Education

High school diploma

Tools

CRM systems

Inventory management

POS software

Job description

Inside Sales RepresentativeAs a crucial part of the Brooks Safety Solutions family, ESC Supply is a National Wholesale Distributor of Security Systems, Fire Alarms and Accessories, CCTV, Access Control, and other Low-Voltage Products.Location: Huntsville, ALEmployment Type: Full-Time, Non-ExemptSchedule: Monday–Friday, generally 8:00 AM–5:00 PMAbout the RoleESC Supply is looking for an Inside Sales Representative to join our Huntsville branch. This is a customer-focused, hands-on role for someone who enjoys helping customers, learning products, supporting sales, and being part of a team.You’ll be a key point of contact for customers—answering calls, helping them identify the right products for their needs, assisting with orders, and providing knowledgeable, responsive service. You’ll also work closely with the Branch Manager and branch team to support day-to-day operations and contribute to overall branch growth.This is an all-around branch role. We’re looking for someone who is willing to jump in and help wherever needed, whether that means assisting a customer, supporting sales, helping with products and inventory, or taking care of other branch needs.Industry experience is a plus, particularly experience in fire/life safety, security, low voltage, distribution, or another related industry.What You'll DoCustomer Service & Inside SalesAnswer customer calls and provide friendly, knowledgeable assistance.Help customers identify products and solutions that meet their needs.Process customer orders and provide product information, pricing, and availability.Build positive relationships with existing customers and provide responsive follow-up.Identify opportunities to recommend additional products and services when appropriate.Support branch sales goals and contribute to overall branch growth.Promote ESC Central monitoring services, the ESC Supply website, and the ESC Supply app to customers.Branch & Team SupportWork closely with the Branch Manager and other team members to support branch objectives.Assist with day-to-day branch operations and help keep the branch organized and customer ready.Assist with product, inventory, and warehouse-related tasks as needed.Be willing to step in and help wherever needed to support customers and the branch.Participate in team meetings and share customer feedback and sales insights.Maintain a professional, positive, and team-oriented work environment.Customer & Company SupportResolve customer questions or concerns promptly and professionally.Maintain accurate customer and order information.Protect customer information and company data.Represent ESC Supply professionally in all customer interactions.Support daily operations of the branch to maintain an organized and clean environment for our customers.What We're Looking ForRequiredHigh school diploma or equivalent.Strong customer service and communication skills.Comfortable speaking with customers by phone and in person.Ability to learn technical products and confidently explain product information to customers.Positive attitude and willingness to learn.Willingness to assist with a variety of branch responsibilities.Ability to lift up to 50 lbs. and assist with warehouse or branch duties as needed.PreferredExperience in inside sales, customer service, distribution, or a similar customer-facing role.Experience in fire/life safety, security, low voltage, or a related industry.Experience working with contractors, installers, technicians, or other trade professionals.Familiarity with CRM, inventory management, point-of-sale, or other business software.Previous product knowledge or experience in a technical/product-driven environment.Basic Qualifications:High school diploma2+ years of experience in design and estimatingAbility to lift 50lbs. including but not limited to warehouse and customer service duties from time to time.Preferred Qualifications:Knowledge and experience working with Fire/Life Safety, Access Control, Intrusion, video, and communications low voltage product lines preferred.Proficient in using CRM, supply management systems and other relevant software.