Inside Sales Representative

Bill Howe Plumbing, Inc.; San Diego (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Bill Howe Plumbing, Inc. is seeking an experienced Inside Sales professional to maintain outbound communication with leads and steer prospects toward funded estimates.

You will call a high-volume of customers daily, write precise notes, and coordinate with dedicated teams in Drains, Backflow, Water Filtration, HVAC, Lining, and Repipe to secure opportunities. Ideal candidates have 3+ years in office-based inside sales, strong communication, and exceptional customer service.

Qualifications

• 3+ years of inside sales in an office setting.
• Experience in home services is a plus.
• Strong organizational and communication skills.
• Exceptional customer service mindset.

Responsibilities

• Maintain outbound communication with leads and prospects.
• Call at least 50 customers per day and aim for 10 sold estimates weekly.
• Enter notes into Service Titan and tracking spreadsheets.
• Relay information to Drains, Backflow, Water Filtration, HVAC, Lining, and Repipe teams.
• Follow approved scripts and document outcomes in CRM.

Skills

Inside sales experience

Communication skills

Organizational skills

Customer service

CRM software (Service Titan)

Tools

Service Titan

Job description

About this position

Bill Howe started AM/PM Sewer & Drain Cleaning in 1980. The company began out of Bill Howe’s studio apartment in Pacific Beach, with one goal in mind – give San Diego residents a plumbing company they can trust and continuously build a repeat customer base. By 1983, Tina Howe joined the ranks of Bill Howe as the very first customer care representative. Together Bill and Tina laid the groundwork for the 200+ employees that call Bill Howe home. Today, the Bill Howe Family of Companies has evolved into San Diego’s most prominent home services company with an 80% repeat and referral customer base. We offer quality plumbing, heating and air, and flood and restoration services alongside legendary customer service. We Know Howe!

Essential Duties and Responsibilities

• Maintain consistent outbound communication with leads and prospects.
• Inform clients about any expiring recurring services and assist with rewriting estimates as needed.
• Use excellent customer service skills to drive membership sales.
• Enter detailed notes into Service Titan and tracking spreadsheets.
• Relay important information to the assigned business units: Drains, Backflow, Water Filtration, HVAC , Lining and Repipe.
• Call at least 50 customers per day.
• Meet a minimum goal of 10 sold estimates each work week.
• Ensure that potential leads are processed and removed from the estimate file within one business day.
• Maintain outbound communication until a lead or prospect is reached or confirmed as invalid.
• Display a professional and positive attitude towards all leads and prospects.
• Build relationships with clients by asking insightful questions to understand their needs and utilizing strong communication skills.
• Follow approved scripts and dialogues provided by the company.
• Use all lead and prospect tracking methods provided by the company.
• Promptly report any escalated customer concerns to management.
• Ensure that interactions with all estimated opportunities are maintained within a 30-day period to secure commission.
• Attend training sessions, teleconference calls, and meetings as required by the company.
• Follow the inside sales rules and vetting process to be eligible for commission on sales.

Qualifications

• 3 or more years of experience in Inside Sales within an office environment
• Prefer prior work in home services industry but not required
• Excellent organizational and communication skills
• Exceptional customer service

Physical Requirements

• Must be able to lift, push, pull, and/or move up to 25 pounds. Regularly required to sit, walk, stand, stoop, bend, squat, open doors, and climb/ descend stairs.
• Operate standard office equipment (computers, phones, copier, fax machine, or scanner).

Environmental Conditions

• Climate-controlled office setting.

The pay range for this role is:

20 - 24 USD per hour(San Diego)

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